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  • Font Choices

    The font for the UI that you use for all of your marketing is NOWHERE NEAR what is on the actual display. While this doesn'...
    • eightbit
    • X Series
    • 1 year ago
    • 304
    • 3
  • Local API Expansion

    I bought the X1 when Sofabaton added some local API access in hopes that it would expand. Since then, there's really not be...
    • eightbit
    • X Series
    • 1 year ago
    • 4099
    • 7
  • U2 arrow keys do not work when pressed multiple times

    I have a problem with arrow keys. It looks like some remote keys can be pushed only once. Pushing them for the second, thir...
    • green12
    • U Series
    • 1 year ago
    • 725
    • 3
  • Out of Memory error after deleting and re-adding device

    My U2 was updated to the latest V41 firmware this morning and now after seeing some errors assigning macros I decided to de...
    • Faceman
    • U Series
    • 1 year ago
    • 374
    • 2
  • Home botton and OK not working

    I have connected Samsung QN91BA 65 and a Sagemcom DIW387 TV Box. Everything works, except: 1) I cannot get to the homescree...
    • Order
    • U Series
    • 1 year ago
    • 395
    • 0
  • U2 No screen messaging

    After putting batteries into my U2, there was no message on the screen.  I paired the unit with the App on my phone an...
    • Socks
    • U Series
    • 1 year ago
    • 265
    • 2
  • SOLVED - Cannot add Roku 3820X streaming Stick to X1

    I just purchased an X1 from Amazon to replace an old Harmony remote. I was able to add my TV and AV receiver without issue....
    • dkremer
    • X Series
    • 1 year ago
    • 1137
    • 2
  • Please add /update Arris set top box dcx900 to database

    The current database lists dcx900 as a DVD blu Ray. Please update the database for dcx900 as a set top box. Tried using cur...
    • Tijuanat
    • X Series
    • 1 year ago
    • 221
    • 1
  • How to set the default remote?

    Hello, New U2 user.  I have added a TV, Cable box, Roku and soundbar remotes to my U2.  When I press the main pow...
    • Brewder
    • U Series
    • 1 year ago
    • 587
    • 2
  • Unable to Learn

    I have a Sofabaton U2. I have connected it properly to 3 devices so far. None had the exact model in the directory but 2 wo...
    • nyrnd
    • Remote control
    • 1 year ago
    • 898
    • 0
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Most Popular Articles

  • 1. 2022.9.9, Major Update of Android APP ,HUB
  • 2. 【Tutorial】 X1 User Guide and FAQ, Continuously Updated...
  • 3. How to program macros?
  • 4. X1 Hub Upgrade Already!
  • 5. What I learned about the U1 (edited)
  • 6. Major Advancement: X1 Hub firmware version V15 is here!

Latest Release

  • 1. Alexa and Sofabaton Skill linked but not working with X2
  • 2. Directional keys on U3 erratic
  • 3. No option to hide devices on U3
  • 4. Firmware of remote
  • 5. U3 keeps freezing / reboots
  • 6. Amazon Ember

Latest comments

  • Did you add the Shield from our IR library or pair the remote via Bluetooth? Bluetooth is the recommended way.
  • It would be nice to have this feature on the X2 as well, or some kind of way to separate or group devices or actions. For example, by topic.
  • Sorry for the inconvenience! U3 does not currently support the function of hiding devices. We have already forwarded your request to our R&D department, and this feature will be added in a future update.
  • good luck, my old x1s reboots randomly every 2 weeks and good luck trying to catch it on camera, it's completely impossible to film it since it lasts 5 seconds and there is no way to pre-empt it.
  • Sorry, the video is necessary for a possible replacement process if you have a defect unit.
  • Please make sure precise location access has been granted to the App. Also, please re-install the App and try again.
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