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  • Need older Samsung TV model PN50A450P1D added

    Just as the title suggests, I need my my older TV added to the database. Also unable to learn codes from the old remote. Th...
    • meckman
    • X Series
    • 1 year ago
    • 622
    • 2
  • Is SOFABATON support ignoring us?

    It looks to me as if they aren't listening or replying to anyone? Countless problems already, clearly not even close to lau...
    • Alber
    • X Series
    • 1 year ago
    • 790
    • 4
  • How long to charge the remote initialy?

    Just got the X1. How long to keep the remote plugged in to be fully charged?
    • Unclebubbies
    • X Series
    • 1 year ago
    • 976
    • 5
  • Cannot get X1 to learn from existing remotes

    I cannot get X1 to learn any buttons from any remotes that I have. Is anyone else having issues with this?
    • khsjeepr82
    • X Series
    • 1 year ago
    • 2372
    • 12
  • Will a X1 work for multiple rooms?

    I have 7 Tvs in 6 differnet rooms with 5 Roku sticks and two being Roku TVs. Since the X1 dose not have an IR blaster built...
    • spsellers
    • X Series
    • 1 year ago
    • 1248
    • 4
  • Device sleep causes out of sync activities

    A problem I've encountered is when your TV and other devices eventually go to sleep when not in use, the remote remains in ...
    • JD2005
    • X Series
    • 1 year ago
    • 1008
    • 6
  • X1 won't connect to Eero

    I have an Eero mesh network. I tried disabling the 5ghz signal but X1 will not connect.
    • dubblezh
    • X Series
    • 1 year ago
    • 1521
    • 8
  • Anyone get the manual learning feature to work properly?

    The fact that most of my IR remotes are not listed in the database is a little concerning. But even more concerning is that...
    • jparATMOS
    • X Series
    • 1 year ago
    • 937
    • 5
  • Add Yamaha TRS - 700

    I received my XI remote yesterday and I am not able to add my receiver. My entire video and audio set up passes through the...
    • cyn5351
    • X Series
    • 1 year ago
    • 710
    • 6
  • Hue Emulation and X1

    I'm using the X1 with hue emulation via home assistant, as i don't have hue lights. Also one of my PC's is configured as a ...
    • kaigame
    • X Series
    • 1 year ago
    • 1653
    • 3
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Most Popular Articles

  • 1. 2022.9.9, Major Update of Android APP ,HUB
  • 2. 【Tutorial】 X1 User Guide and FAQ, Continuously Updated...
  • 3. How to program macros?
  • 4. X1 Hub Upgrade Already!
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Latest Release

  • 1. Alexa and Sofabaton Skill linked but not working with X2
  • 2. Directional keys on U3 erratic
  • 3. No option to hide devices on U3
  • 4. Firmware of remote
  • 5. U3 keeps freezing / reboots
  • 6. Amazon Ember

Latest comments

  • Did you add the Shield from our IR library or pair the remote via Bluetooth? Bluetooth is the recommended way.
  • It would be nice to have this feature on the X2 as well, or some kind of way to separate or group devices or actions. For example, by topic.
  • Sorry for the inconvenience! U3 does not currently support the function of hiding devices. We have already forwarded your request to our R&D department, and this feature will be added in a future update.
  • good luck, my old x1s reboots randomly every 2 weeks and good luck trying to catch it on camera, it's completely impossible to film it since it lasts 5 seconds and there is no way to pre-empt it.
  • Sorry, the video is necessary for a possible replacement process if you have a defect unit.
  • Please make sure precise location access has been granted to the App. Also, please re-install the App and try again.
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