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Tags: Learning total 4 .
Question: How do you integrate your motorized screen?
Hi, hope this is a right place for asking and getting help? How do you integrate your motorized screen if there isnt anythi...
Chucky_GG
1 year ago
264
0
Short-press Infrared support?
I have two devices here which I'd like to add but their remotes don't do "long presses". Basically, when I press a bu...
Farley
1 year ago
567
1
Learning commands f... am I doing it wrong?
I tried to teach my X1 commands from my STB, but I'm not sure if I am doing it wrong. Am I supposed to hold down the button...
TheRealDeria
1 year ago
970
5
Problem with learning function
Hi all, Hoping someone has encountered this issue. The feature to learn a command from the remote seems to work for me. It ...
Patriq
1 year ago
3259
15
1
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Latest comments
I do not have an hardware issue. I will repeat my issue, when i continuous press the navigate button on the original remote it scrolls through the menu quickly and without stopping. The X1S does not do this. Short or Long presses on the X1S just go down or up one step and does nothing more. I need to find a solution for this otherwise the X1S is useless.
It is the same in Devices and Activities Mode. I cannot find a way to set an long press option for the navigate buttons. Also did try to learn from the original remote but still the same. Looks to be a software limitation.
Dear customer, Sorry for the inconvenience and appreciate it: 1. Normally, this issue could be fixed by--- spraying isopropyl alcohol or an electronic degreaser or Peavey Funk Out Electronics Cleaner Spray or a Tuner cleaner Then blow the scroll wheel with a dryer or high-pressure spray gun etc. 2. If still fails, kindly take a video of how the scroll wheel worked weirdly for our reference, it is just for internal verification. 3. Kindly share your order ID (the screenshot of purchase page would be great)for our reference too. 4. Kindly confirm your current shipping address + personal contact. as we might have to escalate your case to sales for further assistance. You can share it with us via the online chat in the APP or by sending it to our email, service@sofabaton.com. Thank you
Does this happen when used in Devises Mode and Activities or just Activities? If just Activities have you set Long Press in Assign Commands for Remote Keys in the app for the navigation buttons?
Hi I have a similar issue. My U2 that I bought just over a month ago on Amazon worked fine until last week when the display screen stopped working. The remote works and the app is correct but the remote doesn’t display what remote you are “on”. Very frustrating
The Rosewill remote says RRC-126 and in another place RR6.