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Tags: BT TV Box Pro total 1 .
BT TV Box Pro (Sagemcom RTIW387)
Can the BT TV Box Pro (Sagemcom RTIW387) be added to the database please? The original remote for this is a blue...
RedPaddy
1 year ago
1054
4
1
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Latest comments
Dear customer, Sorry for the inconvenience and appreciate it: 1. Normally, this issue could be fixed by--- spraying isopropyl alcohol or an electronic degreaser or Peavey Funk Out Electronics Cleaner Spray or a Tuner cleaner Then blow the scroll wheel with a dryer or high-pressure spray gun etc. 2. If still fails, kindly take a video of how the scroll wheel worked weirdly for our reference, it is just for internal verification. 3. Kindly share your order ID (the screenshot of purchase page would be great）for our reference too. 4. Kindly confirm your current shipping address + personal contact. as we might have to escalate your case to sales for further assistance. You can share it with us via the online chat in the APP or by sending it to our email, service@sofabaton.com. Thank you
Does this happen when used in Devises Mode and Activities or just Activities? If just Activities have you set Long Press in Assign Commands for Remote Keys in the app for the navigation buttons?
Hi I have a similar issue. My U2 that I bought just over a month ago on Amazon worked fine until last week when the display screen stopped working. The remote works and the app is correct but the remote doesn’t display what remote you are “on”. Very frustrating
The Rosewill remote says RRC-126 and in another place RR6.
I use to stream from a computer with NextPVR. I use either a Rosewill remote or a Logitech remote. It opens everything fine including the computer app, but when I use the Sofabaton to go up and down in the menu it will move once and then if you hit the same up or down key it does not move until I hit a different key. Tried setting a new device using either the Rosewill or Logitech remote to learn the up and down keys had the same problem. Tried repairing the original device up by using the old remotes and now goes up one sits a second and then jumps about 3 and then nothing.
Thank you for contacting us. Sorry, the commands in the Bluetooth code library are fixed , and cannot be added at this time. We suggest you to add them by infrared. There are more buttons in the IR code base.
