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Searching for Phillips Hue Bridge
Hello everyone! I have a Sofabaton X2. I want to connect to my Hue Bridge. When i add a device via WIFI, the hue bridge is ...
Spikey
9 hour ago
20
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Latest comments
Hi, I am having the exact same issue. Despite following those steps, I still cannot find the Hue Bridge in the app. I have already performed extensive troubleshooting: Reconfigured the Hub: I didn't just restart it; I completely reset and reconfigured the SofaBaton Hub from scratch and reconnected it to the Wi-Fi. Restarted Devices: I also restarted the Philips Hue Bridge. Network Isolation: I disabled 5GHz on my router entirely to ensure that both my smartphone and the SofaBaton Hub are on the 2.4GHz network. Even with both devices definitely on the same 2.4GHz frequency and a fresh setup of the Hub, the Hue Bridge is not displayed. Please provide a solution, as the standard troubleshooting does not seem to work.
Dear Customer, We recommend adding the first code. Brand Arris Model: DCX960. This is a code available in the code library. The others are user-shared codes. If some keys are still missing after adding, a. Please go to our app- select this device-cick three dots on the bottom right comer pressthese virtual keys one by one to identify which one the right key is; As for some codes of devices, we might have the same keys in our codebase but with a different name. After that, then go to Devices>Edit>Assign commands for Remote keys>choose one physical button>choose the commands that you need. b. Kindly take an IR Learning from the oniginal remote: kindly go to our app-- device page.-select the device- edit-ad/repair commands-select the related buttons-repair. -Learn commands from the original remote or "Select a suitable command from the cloud", try both 2. After re-ading and every buton works, pleae delete the related old acivty and create a new one etc, make a sync from Hub to remote with the below routine: me--setings--sync data to remote before having some tests with our remote, if you are holding an X series. 3. BTW, also there is one way to share the code of your device to our cloud base by go to our app--devices page--Add--infrared--Leam from Original IR remote and make sure all butons are working aiter earina: Then there is a wav to update the code ofthis model to our cioud by the below routine, our app--me-Share codebase-do the rest. Kindly re-add it in a few hours in our app and the new code you shared will be titled "user shared" in our app under Infrared--Brand of this device--type in its model--scroll down to the end of this page.
Dear Customer, we sincerely apologize for this inconvenience. The X2 currently only supports 5GHz Wi-Fi. You will need to connect your phone to a 2.4GHz Wi-Fi network as well. You can access your phone's WLAN settings and switch its Wi-Fi connection to 2.4GHz.
Thanks. And good idea. I was wondering that would be a good place to put that.
Dear Customer, There is a small hole on the left side of the remote control. You can press and hold it with a pin for 10 seconds to reset the remote. You can test if it works.
Dear Customer, Thank you for your suggestion. We will add a Fix function to the remote control in the next version. Please note the ? button on your remote control screen. This will be updated with a Fix-like function in the next update.
