IOS App poor service, Database

rmayergfx 1 year ago ⋅ 601 Read it

Unfortunately the IOS App is so much frustration. With IOS 15.5 i started the App, paired my U1 and tried to first setup my Vu+ Solo 2

Why is Vu Listed with different spellings. The only right one is Vu+ as shown on their own homepage http://www.vuplus.com

SofaBaton_U1_vu+.jpeg

Klick on VU makes me crazy, the app crashes immediately, so i had to start again and again.After trying the right one Vu+ i can select the Solo 2, but there is a big issue/bug, so for me the U1is until this is fixed totally useless. Every Button that is available, only works 1 Time, then you have to select another Button to get the needed Button working again.

e.g. on the Vu+ Solo 2 the Keys 3,6,9 are used to skip 15sec, 60sec, 300sec with the VTi Image installed. On my old Harmony 350 i can press 3 as often i need to skip 15sec, on the U1 i can press 3, then i need to press any other key, as the key 3 is blocked after pressing the first time, no IR Code is send, i checked this with a Camera.

Also if i am programming a macro to the TV Button i select my Devices to power on and off, i am able with the button to power on all my devices, but this button is not able to power off with pressing the button again, if i don´t press any other key first. It's just cumbersome and terrible.

Also my needed devices are not available, my Telefunken TV is missing, i selected a different type, the IR Codes are partly, e.g. the left and right button do not work well. if i press the button to go left, it is working fine, if i press right, the screen shows me that total crazy behavior, it looks like the command is send multiple times and then stops ad the desired item.

My EDIFIER C2XD is completely missing https://www.amazon.de/EDIFIER-C2XD-Lautsprechersystem-Infrarot-Fernbedienung-optischem/dp/B00A50PFIW?th=1 and i didn´t found any item in your List that can match this.

The worst ever i found is the App start. After i setup all my devices and started the next day the app again, i am always on the start screen: SofaBaton_U1_start.jpeg

Hey, i already purchased the U1 and set it up, or better i tried, because at this point the U1 is still not usable. Why do i always need to select my Device again and again and also to pair it? I can´t do anything in the app, until the device is paired. I am not able to send a bug, i can´t read my open cases, add a new device or anything else!

Why is it not possible to create the needed Account on the homepage? There is only a registration for the forum, not for the app itself, that is not very useful.

Also i found large text in the form field inside the IOS App to submit a bug will lead in a never ending spinning circle and the app do not send any feedback.

I used in the past a Harmony 350 and had never so much issues with a programmable Remote. The advertising for the U1 reads well, the implementation of the app is disastrous and it is still frustrating at this point. I am looking for a working device and don´t want to spent too much time in programming a device.

In another post i read about the backup options. Plz make it possible to save all made settings inside the app, so it is easy to the user to save different setting of a device and also make as soon as possible the app working without pairing the device every time.

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