Sofabaton U2 Losing Config

XJW01 10 month ago ⋅ 233 Read it

Connect to Sofabaton U2.  I see my devices.  I select a device.  I select Remote Keys.  It shows me that none of the keys are programmed.

I programmed the keys yesterday.  The remote works.  The keys are programmed.  But the App cannot see the programming.

This is the second time I have seen this issue.  You need to provide a way to backup config.  It can costs a lot of time and effort to program these remotes.

Please raise a defect to fix this issue.

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