New User - Code Assistance / Trouble Setting Up

collinsc79 1 year ago ⋅ 262 Read it

Good day,

I'm setting up my new Sofabaton X1, and I've run into a couple of stumbling blocks I can't seem to find a way past yet. Would appreciate any help.

1) SONOS playbar. I've attempted to add this over Wi-Fi, but the App does not see it. I believe this is because the App is running on my phone, which is auto grabbing the 5 ot 6 Ghz signal, while the Hub and Sonos themselves are at 2.4 GHz. This doesn't impact the Sonos app, which communicates fine and finds the system, but the Sofabaton app cannot. I can't force my phone to 2.4 GHz. Are there other options here to get this set up, or an app update that can be done? Both Spotify and Sonos apps recognize the system fine. My playbar is connected via optical to the TV, but the configured TV's volume controls are not controlling it either.

2) Nintendo Switch OLED (HEG-001) does not appear and the Nintendo Switch code in there does not seem to recognize or control the Nintendo Switch OLED.

3) Verizon Mult-room DVR STB (Arris VMS4100P2). The codes for VMS4100 under Verizon, Verizon Fios, and Arris do not seem to control this box

Thanks in advance - Sean

All comments: 2 .

  • collinsc792023-11-23
    Thank you for the reply. I was able to get the SONOS paired by getting my phone down to 2.4Ghz in a poor reception corner of the house, and adding it through the Wi-Fi, so that is now working. I did try the Arris VMS4100 and it did not recognize. Will it be possible to get that and the Nintendo Switch OLDE (HEG-001) added? I did try bluetooth, but there is no Nintendo listed under there, and trying other was unable to pair as a controller for the Nintendo or be recognized. Thank you!
    @SofaBaton: About the SONOS playbar issue, we will recheck it, about the Nintendo Switch OLED (HEG-001), we don't have this device in our codebase, we suggest you to try the Bluetooth connection, about the Arris VMS4100P2 please try to add the Brand:Arris Model :VMS4100 to see if it can work normally
  • SofaBaton2023-11-21
    About the SONOS playbar issue, we will recheck it, about the Nintendo Switch OLED (HEG-001), we don't have this device in our codebase, we suggest you to try the Bluetooth connection, about the Arris VMS4100P2 please try to add the Brand:Arris Model :VMS4100 to see if it can work normally
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