Hub doesn't respond to activity starts

Kenjm 1 year ago ⋅ 749 Read it

Occasionally when starting an activity there is no response from the hub. The hub lights do not flash , none of the devices turn on but the remote chosen activity lights up and trying to communicate with hub. When I open the app on my phone the hub will then "free up" the communication problem with the remote and everything starts working. 

This has been happening for some time and have reported it via the app a couple of times but haven't received any acknowledgement about the issue. Others seem to be having the same issue. Hopefully it will be resolved soon as there are other family members that want to throw the remote in the trash. 

X1 remote firmware v9, hub v13.

Thanks 

 

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All comments: 5 .

  • Kenjm2023-02-25
    When are the numerous issues that are being reported going to be fixed. It has been much too long and everyone is still struggling to use the X1 remote and hub. This can be a great product but it seems that SofaBaton has abandoned all it's customers
  • danielsoar2023-02-15
    Bit useless if i have to get up to reboot the hub to turn the tv on, i may as well have not bothered using a remote at all...
  • SofaBaton2023-02-06
    Sorry for the inconvenience， We attach great importance to your problem. Our engineers are repairing it. Thank you for your patience
  • mmlincon2023-02-01
    this has happened to me as well, save versions
  • blablub2023-01-31
    same here. Unplugging and replugging usb at hub does solve the problem, too. Which is - of course - not good, too.
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