Unable to connect to Android

wooly 1 year ago ⋅ 509 Read it

Just received my new U1 and followed the istructions by doing the following

Put batteries in Remote
Remote Screen = Connect to the Sofabaton App

Install Sofabaton App on Android Nokia 6.1
Create and login to account
Select U1 device
Select Already purchased
Confirm "location" info
Allow only while using the App

On U1 press and hold the - and e buttons until screen reads pairing

On phone screen displays

Please select the remote that you wany to connect
SB20FF063024E4
20:FF:06:30:24:E4
Connect

I touch the Connect button and the following displays on the phone with no chance to make an input

Connecting
Request Network
Flashes through Countries page (unable to input)
Successfully connected

The phone screen then displays the following again

Please select the remote that you wany to connect
SB20FF063024E4
20:FF:06:30:24:E4
Connect

Selecting connect now gives the following on the phone

Connecting
Request Network
Successfully connected
Animated blue hand pointing to ADD

Selecting ADD yet again displays

Please select the remote that you wany to connect
SB20FF063024E4
20:FF:06:30:24:E4
Connect

Occaisionally I will get the following error

java.lang.NullPointerException:
Attempt to invoke virtual
method 'java.lang.Object
android.content.Context.getSystemSe
rvice(java.lang.String)' on null object.

Any thoughts as to how to connect and remain connected??

Thanks

Wooly

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