X1 Bluetooth and Nvidia Sheild CONSTANTLY DISCONNECTS

snorkel 1 year ago ⋅ 987 Read it

Hub is updated to version 13 and remote is on 10.

The hub will disconnect from the nvidia sheild and the only recorse is to reboot the hub.

This seems to happen less if the Bluetooth privacy setting is disabled in the Apps security menu.

This makes the hub pretty much usesless for use by a non techy person, my wife is not going to go and uplug the hub to make it reconnect.

The IR seems to be solid so maybe I will try a FLIRC until you can fix this, if you can.
it could be a hardware issue with the bluetooth chip.

My Sheild is a 2017 version not sure if there is differences between that one and the 2019 version which I also have in a different room.

SofaBaton2023-01-10

Which version of your Nvidia 2017 is Android? Can you tell us your email address? We want to know more about it. Thank you for your reply,you can contact us by email,Service@sofabaton.com.

@snorkel: So I moved it to my newer 2019 Shield and so far it's not disconnected. Maybe there is a hardware difference that Sofabaton needs to address between the 2017 and 2019 versions of the Shield??
Otaku12172023-01-05

How did you get the remote to v10? Mine is still v9…
snorkel2023-01-05

It still disconnects but not as often as the 2017 shield.
snorkel2023-01-04

So I moved it to my newer 2019 Shield and so far it's not disconnected. Maybe there is a hardware difference that Sofabaton needs to address between the 2017 and 2019 versions of the Shield??

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