X1 remote stopped working.

Same thing just happened to me. I’m calling Amazon directly as I have never been able to get any satisfactory help from Sofabaton. They are not native English speakers and can’t understand the problems I describe. I went round and round with the Support team in another issue before the remote died, and they kept telling me to do the same thing (which I had done multiple times). When I asked for an escalation to some who could read my report and actually help me, they stopped responding altogether. This thing is not ready for prime time and I’m getting my money back.

I have the same problem .The remote is dead . I changed the power charger and it still didn't work I am still paying on this remote .I am disable and need it Order Placed: September 8, 2022 Amazon.com order number: 111-2031047-4635404 Order Total: $157.24

Does your remote control use the original remote control for charging? Please recharge the battery and see if it can be switched on. If it still fails, please provide us with a video so that we can confirm the problem. Once confirmed, we will help you solve it as soon as possible,And would you pls provide your Amazon order number to us? Then we can track the case easier for you.You can contact us by email，Service@sofabaton.com.