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Favorite-problem after update
Hi. Yesterday I did the complete update. Today I found this problem with favorites by selecting this button inside the App:...
TheWolf
X1
1 year ago
939
4
Xbox Series X code base
I see there a specific way to enter Brand name and Model in the quick search to find the correct code base for the Xbox Ser...
peteyb
X1
1 year ago
3666
2
My Thoughts on the X1 after roughly a week of Ownership
FWIW: I have experience with many different Harmony remotes and also several Premium URC Remotes with RF-IR Hubs. So after ...
dJOS_500
X1
1 year ago
1456
2
Apple TV volume controls
Hi! I use Harmony but recently received my X1. I use two Apple HomePod Mini paired as stereo speakers and have no problems ...
Feffe
X1
1 year ago
1410
12
How does source selection work on X1...
I am having trouble understanding how to set different sources on when building an activity on the X1. I have a Sony HT-ST7...
Orson
X1
1 year ago
878
2
Android app edit activity to add or remove devices
Before the X1 I used a Harmony remote. With the harmony remote it was possible to add a device to an activity or remove one...
sonar
X1
1 year ago
1167
5
Channel number entry
I have recently upgraded to an X1 from the original U1. The X1 design does not have number buttons. How can I enter cable c...
newthink2015
X1
1 year ago
2181
4
Learning function / long press issue
Hello Sofabaton team, it would be really nice if someone would finally comment on the IR Learning/Long Press issue. At leas...
Mader
X1
1 year ago
1593
4
Android TV won't switch on with Sofabaton
My X1 is connected to my Xiaimi Mi Box S via bluetooth. If this device is switched off it can't be switched on with the sof...
sonar
X1
1 year ago
1504
4
virtual Back button
When asked about the layout of the remote on Kickstarter there were a lot of people that were not happy with the position o...
sonar
X1
1 year ago
804
5
1
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Latest comments
Thank you for contacting us, the number of devices and Activity added does not exceed 60.
Sorry for the inconvenience, please note that your phone should not have VPN turned on. if your router is set up with AP isolation, it is recommended that you turn it off.
The X1 series has a steep learning curve and can be frustrating to start with but if you want to get the most out of what is easily the best universal remote, for the money, you will need something you clearly don't have, patience, so just send it back.
When you say it doesn’t work “consistently” implies to me it works sometimes so is probably due to the IR receiver being in a stupid place on the XG2V2 (as its intended to for RF use). Turn the XG2V2 over and look at the bottom front edge, you should see a tiny plastic rectangle along the curved edge, if the X1S Hub and/or a Blaster does not have a good line of site to it then this will be your problem. If I misunderstood your problem you could try unpairing the original remote this MAY switch it into IR mode so you can teach the X1S.
Thank you for contacting us, the X1S has been updated with a new version, the latest version of the ios app is 3.4.4, and the version of the hub is V3. The new update of the X1S adds the control of RF, and you can add it by selecting RF when you add the device.
Can I support on this somehow to speed up development? Can help test or can supply the key ids from the original remote using a keymapper app on my projector.