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  • Sky puck

    Has anybody managed to pair the X1 with a sky puck ?
    • HarryMaroni
    • X1
    • 1 year ago
    • 333
    • 1
  • Complex X1 setup forgets a component. Help!

    I just migrated from Logitech.   I'm very happy, but I've run into an odd issue with my most complex Activity.  &...
    • jbblunck
    • X1
    • 1 year ago
    • 333
    • 1
  • X1 Activities (Power on/off Fails)

    Okay so maybe this is user error, and i need guidence.  But I have a brand new X1 remote with V15 firmware installed.&...
    • Tang65
    • X1
    • 1 year ago
    • 346
    • 4
  • Viviso Lusso cannot find in app

    I had contacted support about my Viviso motor screen called Lusso. They told me it was added, but the brand does not show u...
    • Dumbo
    • X1
    • 1 year ago
    • 276
    • 2
  • Apple TV Sleep command doesn't work

    On my X1, there is a command for Sleep, but it doesn't do anything.  When I finish watching my Apple TV, it stays on u...
    • PG1979
    • X1
    • 1 year ago
    • 374
    • 1
  • LG TV missing Power On command

    My LG TV remote has just a single power toggle button.  But it supports separate Power On and Power Off IR commands.&n...
    • PG1979
    • X1
    • 1 year ago
    • 441
    • 3
  • My personal wishlist.

    There are a couple of things that I think would make the X1 a lot more powerfull (and easy to use) than today:1 - Allow per...
    • BrunoGA
    • X1
    • 1 year ago
    • 356
    • 1
  • Philips Hue HDMI Sync Box

    Looking to connect the Philips Hue HDMI Sync Box but very confused by the process for this one. Has anyone ever succes...
    • TheMrKaufman
    • X1
    • 1 year ago
    • 856
    • 3
  • The app is not finding ANY device libraries.

    So is the database that has the library of remotes gone? Try to add a device, and "no data found"...
    • gregeusa
    • X1
    • 1 year ago
    • 350
    • 3
  • Can’t Add Devices

    Cannot add any devices and shows nothing in the list in both infrared and Bluetooth. On a side note the faq page doesn't ev...
    • Evilsmurff
    • X1
    • 1 year ago
    • 274
    • 2
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Latest comments

  • Dear customer, we apologize for the inconvenience. Is there any obstruction between your Denon AVR-S960H and the hub? Because the X series signals are all transmitted from the hub. The remote control itself does not have infrared signals. Therefore, there needs to be a direct line of sight between the hub and the device. If there is an obstruction between your hub and Denon AVR-S960H, you need to use an IR blaster. Please press the buttons on the original remotes of the Denon AVR-S960H and check if any lights flash on the surface of your Denon. Then plug the IR blasters into the back of our hub and attach the heads of the IR blasters to this area.
  • Yes, thank you for your suggestion. I will share it with our team to assess its feasibility and consider whether to add this feature in future updates.
  • Is this something you would consider adding in the future? I'm sure its a common issue.
  • How did the IR accessory from Verizon work out?
  • How did the Verizon IR adaptor work out?
  • I solved quite simple. I use the IR command to the Xiaomi TV (still works with IR - found it in the DB) and assign it to the TV button (Macro). Also reprogramme the power button. At end I hide the IR remote to not appear on the menu of the command. All works fine (just to remmember the power is IR, and must be at sight of the TV ... all other buttons are BT (you can only program the TV button to IR and left the power in BT if you want BT and IR). Hope it helps
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