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Android app unable to add devices
Got a new device (appletv) and trying to use app to add it... when picking "add device" via plus icon it doesn't matter if ...
Gizmo
X1
1 year ago
282
10
DirecTV Gemini air
Hello, My apologies if this has not been posted but I'm trying to get my remote to program to the DirecTv gemini Air...
danielthefireman
X1
1 year ago
207
0
Can the Sofabaton mimic the roku press and hold command?
As others have noted The Spectrum app requires a press and hold of the OK button for channel filters. I purchased the Sofab...
Boughman
X1
1 year ago
215
2
turning off
how can i turn off everything all at once, when i leaving. is there something that i have to do, to have a one botton...
PanamaTee
X1
1 year ago
163
0
User Codebase Additions
For many years I have been working with JP1 remotes, and have programmed many devices into my Kameleon UTC 8060, recently d...
johno342
X1
1 year ago
248
1
X1 Dishnetwork Joey 3
Hello Support, Here is my strange problem. Products: Sony TV and Dish Joey Activity: watch dishnetwork. Problem...
fosterctan
X1
1 year ago
225
1
New user experiences
Hey...as name sugests - newuser! Generally bought to fix hdmi handshake issue with denon avr which results in a black scree...
X1User
X1
1 year ago
285
1
Wish list for the next update
I have been using the X1 for over a year now and am generally happy with the design and functionality, however there are is...
Uwe15
X1
1 year ago
362
5
Hub Needs Too Frequent Reboots
I would like to knwo if you are working on problems with the Hub needing to be unplugged to reboot multiple times a week? I...
chadsfake
X1
1 year ago
363
7
Help With Alexa
The instructions on how to get an X1 to work with Alexa are severealy lacking. So here's how I got it to work: Set u...
bkhenley
X1
1 year ago
456
1
1
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16
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Latest comments
Thank you for contacting us, the number of devices and Activity added does not exceed 60.
Sorry for the inconvenience, please note that your phone should not have VPN turned on. if your router is set up with AP isolation, it is recommended that you turn it off.
The X1 series has a steep learning curve and can be frustrating to start with but if you want to get the most out of what is easily the best universal remote, for the money, you will need something you clearly don't have, patience, so just send it back.
When you say it doesn’t work “consistently” implies to me it works sometimes so is probably due to the IR receiver being in a stupid place on the XG2V2 (as its intended to for RF use). Turn the XG2V2 over and look at the bottom front edge, you should see a tiny plastic rectangle along the curved edge, if the X1S Hub and/or a Blaster does not have a good line of site to it then this will be your problem. If I misunderstood your problem you could try unpairing the original remote this MAY switch it into IR mode so you can teach the X1S.
Thank you for contacting us, the X1S has been updated with a new version, the latest version of the ios app is 3.4.4, and the version of the hub is V3. The new update of the X1S adds the control of RF, and you can add it by selecting RF when you add the device.
Can I support on this somehow to speed up development? Can help test or can supply the key ids from the original remote using a keymapper app on my projector.