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Complex X1 setup forgets a component. Help!
I just migrated from Logitech. I'm very happy, but I've run into an odd issue with my most complex Activity. &...
jbblunck
X1
1 year ago
263
1
X1 Activities (Power on/off Fails)
Okay so maybe this is user error, and i need guidence. But I have a brand new X1 remote with V15 firmware installed.&...
Tang65
X1
1 year ago
283
4
Viviso Lusso cannot find in app
I had contacted support about my Viviso motor screen called Lusso. They told me it was added, but the brand does not show u...
Dumbo
X1
1 year ago
237
2
Apple TV Sleep command doesn't work
On my X1, there is a command for Sleep, but it doesn't do anything. When I finish watching my Apple TV, it stays on u...
PG1979
X1
1 year ago
283
1
LG TV missing Power On command
My LG TV remote has just a single power toggle button. But it supports separate Power On and Power Off IR commands.&n...
PG1979
X1
1 year ago
362
3
My personal wishlist.
There are a couple of things that I think would make the X1 a lot more powerfull (and easy to use) than today:1 - Allow per...
BrunoGA
X1
1 year ago
324
1
Philips Hue HDMI Sync Box
Looking to connect the Philips Hue HDMI Sync Box but very confused by the process for this one. Has anyone ever succes...
TheMrKaufman
X1
1 year ago
443
3
The app is not finding ANY device libraries.
So is the database that has the library of remotes gone? Try to add a device, and "no data found"...
gregeusa
X1
1 year ago
310
3
Can’t Add Devices
Cannot add any devices and shows nothing in the list in both infrared and Bluetooth. On a side note the faq page doesn't ev...
Evilsmurff
X1
1 year ago
233
2
Cannot add any devices
I have a new X1 that I have not setup yet. I can get the X1 hub (firmware v15) to connect to the internet and it is s...
malathion
X1
1 year ago
219
2
1
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Latest comments
Thank you for contacting us, the number of devices and Activity added does not exceed 60.
Sorry for the inconvenience, please note that your phone should not have VPN turned on. if your router is set up with AP isolation, it is recommended that you turn it off.
The X1 series has a steep learning curve and can be frustrating to start with but if you want to get the most out of what is easily the best universal remote, for the money, you will need something you clearly don't have, patience, so just send it back.
When you say it doesn’t work “consistently” implies to me it works sometimes so is probably due to the IR receiver being in a stupid place on the XG2V2 (as its intended to for RF use). Turn the XG2V2 over and look at the bottom front edge, you should see a tiny plastic rectangle along the curved edge, if the X1S Hub and/or a Blaster does not have a good line of site to it then this will be your problem. If I misunderstood your problem you could try unpairing the original remote this MAY switch it into IR mode so you can teach the X1S.
Thank you for contacting us, the X1S has been updated with a new version, the latest version of the ios app is 3.4.4, and the version of the hub is V3. The new update of the X1S adds the control of RF, and you can add it by selecting RF when you add the device.
Can I support on this somehow to speed up development? Can help test or can supply the key ids from the original remote using a keymapper app on my projector.