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Hi Sofabaton team I have emailed service@sofabaton.com and have not had a reply yet (13 days) Is support best via...
eyegofast
X1
1 year ago
501
7
samsung tv
the codebase for the samsung UN60H6203AF does not work at all - my actual model number is UN60H6203AFXZA (XZA at the end).&...
wrparis
X1
1 year ago
268
0
Formovie Projector: Powers off, but not on
Everything on my Formovie Projector is working, with the exception of being able to turn the porjector on with my X1. ...
waltgrace
X1
1 year ago
646
3
Hub connection - constantly losing communication
App cannot and will not, no matter what I do, maintain contact with the hub. I have created a separate 2.4 GHz network, rem...
jaycurn
X1
1 year ago
222
2
X1 remote have to repeat key presses
I have two X1 remotes and hubs and they have the same issue. When I command inputs with the remote to an Apple TV or ...
BoilerJay
X1
1 year ago
343
0
macros in startup
Is it possible to add a macro in the startup settings of an activity? In that way I could change the sound settings of my S...
uulsof1
X1
1 year ago
313
1
Hub not working
My hub has stopped working it is just dead no light nothing. can you help Brian
BJFinlay
X1
1 year ago
189
1
How to record and fast forward on Sky Q?
How do you record on sky Q, there is neither a record button or record in the action list? How do you fast forward? W...
Lovetoad
X1
1 year ago
260
3
Sofabaton App fpr Android 14
Google recenly pushed Andriod 14 to my Pixel 7 Pro. As has previolsy been noted the Sofabaton App for Andriod refuses to ru...
rogerbsteele
X1
1 year ago
363
3
Help!
When you do have it working, 1 out of 5 commands are finicky. It is so weird. The hub has the right signal, because it work...
jameswh
X1
1 year ago
301
2
1
...
14
15
16
...
120
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Latest Release
1.
Virgin media box dose not work and will not work
2.
Charging Issue
3.
X1S activities long press volume down not working
4.
App fails on multiple devices
5.
Media Player: Long press and scrolling not working
6.
Hisense TV
Latest comments
The virgin media box is a RF mix with Bluetooth and IR and I was informed of that from a virgin engineer and all that is available on the sofabaton list is IR so then only four commands work in total
But ziggo dose not give you all the commands
Hello there, yer it is in your list but none of the commands work has your company actually tested it because it’s miss information to tell your customers it works with out actually testing it yourself now I have spent £187 on a paper weight and I will have to send it back
If it's the same in device mode, you can try testing the volume buttons in the app. If it still can't be long pressed, you can try to fix it by selecting Device--Edit--add/repair commads. select volume buttons to fix, select a suitable command from cloud. choose another command instead.
Thank you for reaching out. In your case, please use the original cable and charger attached to charge it for 20 minutes and check if it will power on. If it's still not working, please take a video(the video is about the original charger charging the hub, which responds; but the original charging cable charging the remote doesn't respond to anything) of that issue and send it to us. We will locate the issue and give you a proper solution. And you can also try to use another USB-A to USB-C to charge the remote and test if the remote is broken or the charging cable is faulty. You can share it in our email, thanks.service@sofabaton.com
The X1 and X1s do have Macros. To create one press Edit and select the Activity you wish to add one too, press Favorites then Add Macro Keys.