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  • Verification emails not being sent.

    After noting that the support address is using outlook.com I don't know why I expected morre from the tech, however it does...
    • daylerees
    • X Series
    • 1 year ago
    • 1457
    • 3
  • PS5

    Anyone gotten this to work with a PS5? I was hoping this would be in their database, but doesn't seem to be. Adding it as a...
    • zzhumphreyt
    • X Series
    • 1 year ago
    • 3545
    • 2
  • Dreadful waste of $$ and time

    I couldn't even register to open the app. Never ever received verification code. The online "manual" doesn't show the remot...
    • Charlie1007
    • X Series
    • 1 year ago
    • 672
    • 3
  • Volume buttons lag with Denon receiver

    Anyone else running into this issue with a Denon Home Theater receiver or any other receiver?
    • YeezyBot
    • X Series
    • 1 year ago
    • 1224
    • 7
  • X1 IR needs repeated button presses to work

    I finally was able to program my TV, but now commands won't register unless I tap the key twice quickly, or just hold the b...
    • lamb0985
    • X Series
    • 1 year ago
    • 1316
    • 8
  • Remove the "power off" action

    HI there, I'd like to remove the power off action under the activities section, there isn't an option currently to do this ...
    • josephjhaney9
    • X Series
    • 1 year ago
    • 1127
    • 4
  • X1 code learning does not work

    I see this mentioned in other posts but I have the same problem. I just can't get the app to learn any code from any remote...
    • Ward000
    • X Series
    • 1 year ago
    • 966
    • 7
  • Nvidia Shield loosing connection

    Hello, I have hooked up the X1 to my nvidia shield and it pairs correclty and works at first. Once I switch to another acti...
    • cwaw9d
    • X Series
    • 1 year ago
    • 2608
    • 11
  • Need older Samsung TV model PN50A450P1D added

    Just as the title suggests, I need my my older TV added to the database. Also unable to learn codes from the old remote. Th...
    • meckman
    • X Series
    • 1 year ago
    • 602
    • 2
  • Is SOFABATON support ignoring us?

    It looks to me as if they aren't listening or replying to anyone? Countless problems already, clearly not even close to lau...
    • Alber
    • X Series
    • 1 year ago
    • 777
    • 4
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Most Popular Articles

  • 1. 2022.9.9, Major Update of Android APP ,HUB
  • 2. 【Tutorial】 X1 User Guide and FAQ, Continuously Updated...
  • 3. How to program macros?
  • 4. X1 Hub Upgrade Already!
  • 5. What I learned about the U1 (edited)
  • 6. Major Advancement: X1 Hub firmware version V15 is here!

Latest Release

  • 1. X2 Remote and Amazon Fire TV 4K not working
  • 2. Missing Keys for Gloriaforce Bluetooth Control
  • 3. Arris DCX960
  • 4. PROBMEMS WITH X 2 REMOTE
  • 5. Nvidia Shield Connection
  • 6. Slow repat IR commands

Latest comments

  • Dear Customer, thank you for sharing. You can usually pair devices using the Fire TV code.
  • Dear Customer, thank you for your suggestion. We currently do not have these keys in our Bluetooth key library. I will pass your request on to our team for evaluation to determine if they can be added in a future update.
  • Update: You have to pair the X2 with the Fire TV Stick in the settings under “Other Bluetooth devices,” and then it works. (☆ω☆)
  • Dear Customer, we apologize for the inconvenience. Regarding the issue where the device does not shut down properly in the Activity: 1. Please first verify whether the device can be turned on and off normally in Device Mode. To do this, open the app, select the device, and then tap the three dots in the bottom-right corner to test the power button. 2. If the device functions normally in Device Mode but cannot be shut down in the Activity, you can click Activity > Edit > Shutdown Sequence and move the command for this device to the first line; this usually resolves the issue. 3. You can click Activity > Fix > Device Not turn off to manually fix this issue.
  • X 2 - Having problems (very intermitten) with startup of an Activicy, and sometimes it does not want to shut off th activities
  • Dear Customer, we have forwarded this issue to our technical team for review.
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