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Verification emails not being sent.
After noting that the support address is using outlook.com I don't know why I expected morre from the tech, however it does...
daylerees
X Series
1 year ago
1457
3
PS5
Anyone gotten this to work with a PS5? I was hoping this would be in their database, but doesn't seem to be. Adding it as a...
zzhumphreyt
X Series
1 year ago
3545
2
Dreadful waste of $$ and time
I couldn't even register to open the app. Never ever received verification code. The online "manual" doesn't show the remot...
Charlie1007
X Series
1 year ago
672
3
Volume buttons lag with Denon receiver
Anyone else running into this issue with a Denon Home Theater receiver or any other receiver?
YeezyBot
X Series
1 year ago
1224
7
X1 IR needs repeated button presses to work
I finally was able to program my TV, but now commands won't register unless I tap the key twice quickly, or just hold the b...
lamb0985
X Series
1 year ago
1316
8
Remove the "power off" action
HI there, I'd like to remove the power off action under the activities section, there isn't an option currently to do this ...
josephjhaney9
X Series
1 year ago
1127
4
X1 code learning does not work
I see this mentioned in other posts but I have the same problem. I just can't get the app to learn any code from any remote...
Ward000
X Series
1 year ago
966
7
Nvidia Shield loosing connection
Hello, I have hooked up the X1 to my nvidia shield and it pairs correclty and works at first. Once I switch to another acti...
cwaw9d
X Series
1 year ago
2608
11
Need older Samsung TV model PN50A450P1D added
Just as the title suggests, I need my my older TV added to the database. Also unable to learn codes from the old remote. Th...
meckman
X Series
1 year ago
602
2
Is SOFABATON support ignoring us?
It looks to me as if they aren't listening or replying to anyone? Countless problems already, clearly not even close to lau...
Alber
X Series
1 year ago
777
4
1
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Latest comments
Dear Customer, thank you for sharing. You can usually pair devices using the Fire TV code.
Dear Customer, thank you for your suggestion. We currently do not have these keys in our Bluetooth key library. I will pass your request on to our team for evaluation to determine if they can be added in a future update.
Update: You have to pair the X2 with the Fire TV Stick in the settings under “Other Bluetooth devices,” and then it works. (☆ω☆)
Dear Customer, we apologize for the inconvenience. Regarding the issue where the device does not shut down properly in the Activity: 1. Please first verify whether the device can be turned on and off normally in Device Mode. To do this, open the app, select the device, and then tap the three dots in the bottom-right corner to test the power button. 2. If the device functions normally in Device Mode but cannot be shut down in the Activity, you can click Activity > Edit > Shutdown Sequence and move the command for this device to the first line; this usually resolves the issue. 3. You can click Activity > Fix > Device Not turn off to manually fix this issue.
X 2 - Having problems (very intermitten) with startup of an Activicy, and sometimes it does not want to shut off th activities
Dear Customer, we have forwarded this issue to our technical team for review.