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Verification emails not being sent.
After noting that the support address is using outlook.com I don't know why I expected morre from the tech, however it does...
daylerees
X1
1 year ago
1272
3
PS5
Anyone gotten this to work with a PS5? I was hoping this would be in their database, but doesn't seem to be. Adding it as a...
zzhumphreyt
X1
1 year ago
3157
1
Dreadful waste of $$ and time
I couldn't even register to open the app. Never ever received verification code. The online "manual" doesn't show the remot...
Charlie1007
X1
1 year ago
614
3
Volume buttons lag with Denon receiver
Anyone else running into this issue with a Denon Home Theater receiver or any other receiver?
YeezyBot
X1
1 year ago
983
7
X1 IR needs repeated button presses to work
I finally was able to program my TV, but now commands won't register unless I tap the key twice quickly, or just hold the b...
lamb0985
X1
1 year ago
1121
8
Remove the "power off" action
HI there, I'd like to remove the power off action under the activities section, there isn't an option currently to do this ...
josephjhaney9
X1
1 year ago
1055
4
X1 code learning does not work
I see this mentioned in other posts but I have the same problem. I just can't get the app to learn any code from any remote...
Ward000
X1
1 year ago
856
7
Nvidia Shield loosing connection
Hello, I have hooked up the X1 to my nvidia shield and it pairs correclty and works at first. Once I switch to another acti...
cwaw9d
X1
1 year ago
2310
11
Need older Samsung TV model PN50A450P1D added
Just as the title suggests, I need my my older TV added to the database. Also unable to learn codes from the old remote. Th...
meckman
X1
1 year ago
546
2
Is SOFABATON support ignoring us?
It looks to me as if they aren't listening or replying to anyone? Countless problems already, clearly not even close to lau...
Alber
X1
1 year ago
736
4
1
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Most Popular Articles
1.
2022.9.9, Major Update of Android APP ,HUB
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【Tutorial】 X1 User Guide and FAQ, Continuously Updated...
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X1 Hub Upgrade Already!
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How to program macros?
5.
What I learned about the U1 (edited)
6.
Major Advancement: X1 Hub firmware version V15 is here!
Latest Release
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How to reset X1S hub
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XGIMI Horizon 20
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X1 RF and X2 questions.
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problems with extern IR sensor
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sofabaton x2 is selling for $400 on amazon
Latest comments
Back in 2022 when this thread started you could not remove Devises from an Activity but now you can and even back then you could remove steps. To remove a Devise from an Activity select Activities, Edit, then the Activity, now press its name, a list of the Devises in it will appear and can be removed.
I was also frustrated by this... rather than delete the activity and re-create it, I decided to make a new one first, then carefully edit it to match the first one without the step I didn't want. A VERY interesting thing happened when I did this - the added steps in the original activity (in start) all disappeared! I have no explanation for why this happened, but it did. Maybe because the 2 activities were for the same devices? In any case, if you have an activity with start or end steps you don't want, try creating a new activity for the same device and see what happens. After I did that I simpy deleted the new activity and was able to re-edit the startup steps... Will
X1 Hub Upgrade Already! where are the update for X1S is there any programmer on this device ?? thanks
For follow comment
Sorry for the delay--one of those weeks. Replacing the battery was my first step. The remote runs, just not the display. I've got nothing to take a video with, and I'm not sure what you want me to record... Order placed August 29, 2025 Order number 701-0528593-6174610 Rainer Hans Heilke 1148 Craigflower Road Esquimalt, BC V9A 2Y2 Canada Thank you, R
Dear Customer, thank you for contacting us. If you're stuck at this step, please verify that the WiFi password you entered is correct. Additionally, ensure your phone and hub are connected to the same 2.4G network. if you want to switch to a different WiFi network, press and hold the hub button for 3 seconds. Wait until the hub's indicator light turns blue, then reconnect to the new WiFi. To reset the hub, press and hold the hub button for 30 seconds until the indicator light flashes red. Please note that all settings will be erased after resetting the hub.