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New X1 update
4-11-2022 New update from Sofabaton for the new X1 remote. I, like many other people, have had numerous issues with my remo...
jbonham
X1
1 year ago
3133
6
Sofabaton App Update (iOS 3.1.8)
The latest update to the app, which promised a bunch of fixes, doesn'resolve the "searching for X1-hub via wifi" issue. Ple...
jBizzle
X1
1 year ago
809
1
X1 - unable to connect if the WiFi network is using a class B
I many wireless devices so I do not use a 192.168.0.x (class C) network. I use a class B that is 172.16.x.x. If I put the X...
dagkp
X1
1 year ago
403
0
A horrible piece of useless junk
This remote (the X1) is so badly broken that I don't even know where to begin. The X1 is so crippled in its capabilities th...
bigfootea
X1
1 year ago
812
2
Initial Feedback on X1 Android App v3.1.7
Tried the latest release for Android App v3.1.7. Sofabaton had fixed the following: 1-Tasks loading in the Activity for on...
cohortcw
X1
1 year ago
1075
2
How do you get Google voice assistant working?
Just received my unit, the setup isn't seamless. I have a Nvidia shield TV and i'm trying to get the Google voice working b...
Irishwalton
X1
1 year ago
2382
9
Roku randomly pauses for no reason
Roku periodically pauses the show playing for no reason. Acts just like the play/pause button has been pressed but the remo...
Rogarat
X1
1 year ago
460
0
Missing CH+ for Xfinity Cable Box
I'm missing the CH+ button for the Xfinity cable box, so I can't advance channels. The CH- button is there. I tried selecti...
rayng
X1
1 year ago
674
3
Apple TV power button
Has anyone found a way to get the X1 to power up and sleep apple tv 4k? there is a power botton showing on the remote page ...
tony4mikki
X1
1 year ago
2143
5
Annoying key press delays
X1 in an activity on a roku express plugged into a vizio tv. Remote seems to 'sleep' after no key is pressed several second...
Rogarat
X1
1 year ago
706
0
1
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106
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Latest comments
Thank you for contacting us, the number of devices and Activity added does not exceed 60.
Sorry for the inconvenience, please note that your phone should not have VPN turned on. if your router is set up with AP isolation, it is recommended that you turn it off.
The X1 series has a steep learning curve and can be frustrating to start with but if you want to get the most out of what is easily the best universal remote, for the money, you will need something you clearly don't have, patience, so just send it back.
When you say it doesn’t work “consistently” implies to me it works sometimes so is probably due to the IR receiver being in a stupid place on the XG2V2 (as its intended to for RF use). Turn the XG2V2 over and look at the bottom front edge, you should see a tiny plastic rectangle along the curved edge, if the X1S Hub and/or a Blaster does not have a good line of site to it then this will be your problem. If I misunderstood your problem you could try unpairing the original remote this MAY switch it into IR mode so you can teach the X1S.
Thank you for contacting us, the X1S has been updated with a new version, the latest version of the ios app is 3.4.4, and the version of the hub is V3. The new update of the X1S adds the control of RF, and you can add it by selecting RF when you add the device.
Can I support on this somehow to speed up development? Can help test or can supply the key ids from the original remote using a keymapper app on my projector.