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App unable to connect to Hub over Wifi
I just purchased the X1. I installed the latest version of the app (version 3.1.9) from the Google Play store. I'm able to ...
scotts
X1
1 year ago
1251
5
Samsung LSP9T
can you, please, add support for the Samsung The Premiere UST Beamer?
JVR71
X1
1 year ago
595
4
Virtual Device (Activity without startup/shutdown sequence)
Can you allow for the creation of a virtual device? By this I mean a custom device made up of the buttons from any of the o...
JD2005
X1
1 year ago
699
3
Some bugs report
Must be pinned post "Bugs report" 2 After updating android app to last, phone keep disconnecting from hub and only phone re...
EddiO
X1
1 year ago
499
5
Several missings # 3
Activity --> Favorites (Macros) --> should be sortable Devices --> learned commands --> should be deletable
TheWolf
X1
1 year ago
838
2
Sequence of commands
Is it possible to assign a sequence of commands to one button? Example: to enter a pin code so that one button executes 000...
Mader
X1
1 year ago
587
3
Can't connect to X1 hub
I received my X1 before the weekend and connected it to my WiFi, then upgraded the firmware of the hub. I added a device th...
trankillity
X1
1 year ago
3709
9
Connectivity Issue
Hi, I am trying to setup my remote but whenever I select the hub I get the error "The phone is disconnected from the hub. D...
Chris
X1
1 year ago
860
2
IR extenders have low power
I need to use the included IR extenders so i can reach a device that is not accessible to the hub. Problem is that the IR e...
ngran
X1
1 year ago
1252
6
Please add Beamer Sony VPL-HW65
Please add the Beamer Sony VPL-HW65 to the database or tell me what I have to search for to find this device (VPL-HW65 or V...
Mader
X1
1 year ago
346
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Latest comments
Thank you for contacting us, the number of devices and Activity added does not exceed 60.
Sorry for the inconvenience, please note that your phone should not have VPN turned on. if your router is set up with AP isolation, it is recommended that you turn it off.
The X1 series has a steep learning curve and can be frustrating to start with but if you want to get the most out of what is easily the best universal remote, for the money, you will need something you clearly don't have, patience, so just send it back.
When you say it doesn’t work “consistently” implies to me it works sometimes so is probably due to the IR receiver being in a stupid place on the XG2V2 (as its intended to for RF use). Turn the XG2V2 over and look at the bottom front edge, you should see a tiny plastic rectangle along the curved edge, if the X1S Hub and/or a Blaster does not have a good line of site to it then this will be your problem. If I misunderstood your problem you could try unpairing the original remote this MAY switch it into IR mode so you can teach the X1S.
Thank you for contacting us, the X1S has been updated with a new version, the latest version of the ios app is 3.4.4, and the version of the hub is V3. The new update of the X1S adds the control of RF, and you can add it by selecting RF when you add the device.
Can I support on this somehow to speed up development? Can help test or can supply the key ids from the original remote using a keymapper app on my projector.