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Andriod App does not work
I am unable to Register once the Application is installed on my Andriod phone. I also sent an email to SofaBaton@outlook.co...
debaser13
U Series
1 year ago
592
1
Screen on remote does not work.
Just bought the U1 remote. I cannot get the screen on the remote to light up? It seems to add devives on the app but only a...
lonniec103
U Series
1 year ago
558
1
Apple TV sleep
Is there any way to get apple TV to sleep? It seems impossible to get all devices to turn off with this remote since apple ...
mfoga
U Series
1 year ago
1111
5
U1 display keeps randomly turning on
The remote is sitting still and yet the display will randomly turn on as if it has been picked up. I find that when it happ...
skinlab133
U Series
1 year ago
674
2
bluetooth pairing of swisscom TV-Box (HD) not working
guys did buy this remote controll because of the bluetooth feature to replace bluetooth remote controlls. here we are with ...
dondaniel
U Series
1 year ago
1671
2
Clone sofabaton setup to other sofabatons
Hi there, Is the above possible? I have a combination of Samsung TVs and Rokus in three rooms. I have custom macros and key...
dhtguru1
U Series
1 year ago
933
2
Poor build quality - life less than six months
I purchased the SofaBaton U1 on 9 July 2021 and have just set it aside as unusable. I have used the remote almost daily on ...
jgunner1948
U Series
1 year ago
928
3
LCD Screen not working.
In a preemtive move I purchased the SofaBaton U1 back in July because our Harmony remote was starting to fail. However the ...
IPLoop
U Series
1 year ago
859
1
Unable to pair with Galaxy S21 Ultra
When I try to pair my new remote with the app on my phone, the App will find the remote, but will not pair successfully. Ph...
nordonia10
U Series
1 year ago
681
1
U1 with Dish Network
I have a U1, and I was able to get it working with my Dish Network Hopper, although the U1 cannot learn anything from the D...
Epos7
U Series
1 year ago
1169
6
1
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Latest comments
Dear Customer, There is a small hole on the left side of the remote control. You can press and hold it with a pin for 10 seconds to reset the remote. You can test if it works.
Dear Customer, Thank you for your suggestion. We will add a Fix function to the remote control in the next version. Please note the ? button on your remote control screen. This will be updated with a Fix-like function in the next update.
summary, a bit like the custom activity power issue, the custom input selection has serious defects that both corrupts the detail of an input selection requirement, but also doesn't trigger even one click of the corrupted sequence at all.
P.s. when creating activity I do also add the input selection requirement to the activity. The other thing I notice is no matter how many times I do that, if i open the startup configuration on the activity, it always seems to default to "do not switch sources"
Hello Yes controller is fully upgraded I'll email screenshots of what I suspect might be the cause to the email thread that I have with you. In summary I don't think the input sequence is saved properly at all. I can configure Input And then (below is assuming your zero is actually position one, but I have tried also starting from 0) 1 2 3 4 5 6 7 8 9 0 And then weirdly you ask for a select command, which isn't actually needed when doing numerical affect. But whatever, for now while debugging let's put in "ok". (That's separate defect, requirement to select shouldn't be needed if doing numerical settings, that would be needed for your other two options of cursor up/down and then ok) I then name the inputs as above. Finally I tell Sofabaton that the player defaults to first setting when first letter on, butremembers last setting while powered. Needless to say it doesn't work. Not even the "input" button is pressed to bring up the menu. The activity switch isn't selected at all. But this is where I think the issue resides. If I now go in to configure the page it's lost the ones 0,1,2,3,4,5,6,7,8,9,0 entirely !
Dear Customer, Thank you for your detailed and professional feedback. I will share this issue with our Unity team for review. We will test the problem and work on a solution. By the way, have you upgraded your X2, remote control, and hub to version V5? If possible, please share your Activity startup sequence and shutdown sequence with us via email. This will help our team conduct further testing. Thank you.