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Andriod App does not work
I am unable to Register once the Application is installed on my Andriod phone. I also sent an email to SofaBaton@outlook.co...
debaser13
U1
1 year ago
556
1
Screen on remote does not work.
Just bought the U1 remote. I cannot get the screen on the remote to light up? It seems to add devives on the app but only a...
lonniec103
U1
1 year ago
502
1
Apple TV sleep
Is there any way to get apple TV to sleep? It seems impossible to get all devices to turn off with this remote since apple ...
mfoga
U1
1 year ago
957
5
U1 display keeps randomly turning on
The remote is sitting still and yet the display will randomly turn on as if it has been picked up. I find that when it happ...
skinlab133
U1
1 year ago
632
2
bluetooth pairing of swisscom TV-Box (HD) not working
guys did buy this remote controll because of the bluetooth feature to replace bluetooth remote controlls. here we are with ...
dondaniel
U1
1 year ago
1553
1
Clone sofabaton setup to other sofabatons
Hi there, Is the above possible? I have a combination of Samsung TVs and Rokus in three rooms. I have custom macros and key...
dhtguru1
U1
1 year ago
807
2
Poor build quality - life less than six months
I purchased the SofaBaton U1 on 9 July 2021 and have just set it aside as unusable. I have used the remote almost daily on ...
jgunner1948
U1
1 year ago
775
3
LCD Screen not working.
In a preemtive move I purchased the SofaBaton U1 back in July because our Harmony remote was starting to fail. However the ...
IPLoop
U1
1 year ago
674
1
Unable to pair with Galaxy S21 Ultra
When I try to pair my new remote with the app on my phone, the App will find the remote, but will not pair successfully. Ph...
nordonia10
U1
1 year ago
619
1
U1 with Dish Network
I have a U1, and I was able to get it working with my Dish Network Hopper, although the U1 cannot learn anything from the D...
Epos7
U1
1 year ago
1086
6
1
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Latest comments
I do not have an hardware issue. I will repeat my issue, when i continuous press the navigate button on the original remote it scrolls through the menu quickly and without stopping. The X1S does not do this. Short or Long presses on the X1S just go down or up one step and does nothing more. I need to find a solution for this otherwise the X1S is useless.
It is the same in Devices and Activities Mode. I cannot find a way to set an long press option for the navigate buttons. Also did try to learn from the original remote but still the same. Looks to be a software limitation.
Dear customer, Sorry for the inconvenience and appreciate it: 1. Normally, this issue could be fixed by--- spraying isopropyl alcohol or an electronic degreaser or Peavey Funk Out Electronics Cleaner Spray or a Tuner cleaner Then blow the scroll wheel with a dryer or high-pressure spray gun etc. 2. If still fails, kindly take a video of how the scroll wheel worked weirdly for our reference, it is just for internal verification. 3. Kindly share your order ID (the screenshot of purchase page would be great)for our reference too. 4. Kindly confirm your current shipping address + personal contact. as we might have to escalate your case to sales for further assistance. You can share it with us via the online chat in the APP or by sending it to our email, service@sofabaton.com. Thank you
Does this happen when used in Devises Mode and Activities or just Activities? If just Activities have you set Long Press in Assign Commands for Remote Keys in the app for the navigation buttons?
Hi I have a similar issue. My U2 that I bought just over a month ago on Amazon worked fine until last week when the display screen stopped working. The remote works and the app is correct but the remote doesn’t display what remote you are “on”. Very frustrating
The Rosewill remote says RRC-126 and in another place RR6.