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Poor build quality - life less than six months
I purchased the SofaBaton U1 on 9 July 2021 and have just set it aside as unusable. I have used the remote almost daily on ...
jgunner1948
U1
1 year ago
682
3
LCD Screen not working.
In a preemtive move I purchased the SofaBaton U1 back in July because our Harmony remote was starting to fail. However the ...
IPLoop
U1
1 year ago
581
1
Unable to pair with Galaxy S21 Ultra
When I try to pair my new remote with the app on my phone, the App will find the remote, but will not pair successfully. Ph...
nordonia10
U1
1 year ago
560
1
U1 with Dish Network
I have a U1, and I was able to get it working with my Dish Network Hopper, although the U1 cannot learn anything from the D...
Epos7
U1
1 year ago
1033
6
Functionality requests
Muxje had asked: allow us to assign device commands to macros (rather than having to choose from buttons on the Sofabaton) ...
Soundchicken
U1
1 year ago
745
2
Pairing with Vava Projector
Hi, I'm trying to pair the U1 with my Vava projector. It breifly connects and then says Can't connect. I've tried many time...
tkursh
U1
1 year ago
430
1
yamaha htr-7560 receiver
I'm looking for an on screen code compatible with my yamaha htr-7560. Is there a different yamaha code from another model t...
richard2haber
U1
1 year ago
564
1
Android Setup UI Completely Broken
Pixel 4a Pixel 3xl There are no next, enter, etc buttons in the UI. It is completely useless. Complete garbage. How could t...
R3droberts
U1
1 year ago
559
2
Long Press on U1?
How can I configure my U1 to do "long press" on an IR button? Long press is equivalent to press and hold a button. I would ...
angryvirginian
U1
1 year ago
764
1
Cannot Register
I really want to use this remote, yet I cannot register. I have and Samsung S21 Ultra. I try to reg. and it says logon has ...
Skinnyg
U1
1 year ago
434
1
1
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36
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Latest comments
Thank you for contacting us, the number of devices and Activity added does not exceed 60.
Sorry for the inconvenience, please note that your phone should not have VPN turned on. if your router is set up with AP isolation, it is recommended that you turn it off.
The X1 series has a steep learning curve and can be frustrating to start with but if you want to get the most out of what is easily the best universal remote, for the money, you will need something you clearly don't have, patience, so just send it back.
When you say it doesn’t work “consistently” implies to me it works sometimes so is probably due to the IR receiver being in a stupid place on the XG2V2 (as its intended to for RF use). Turn the XG2V2 over and look at the bottom front edge, you should see a tiny plastic rectangle along the curved edge, if the X1S Hub and/or a Blaster does not have a good line of site to it then this will be your problem. If I misunderstood your problem you could try unpairing the original remote this MAY switch it into IR mode so you can teach the X1S.
Thank you for contacting us, the X1S has been updated with a new version, the latest version of the ios app is 3.4.4, and the version of the hub is V3. The new update of the X1S adds the control of RF, and you can add it by selecting RF when you add the device.
Can I support on this somehow to speed up development? Can help test or can supply the key ids from the original remote using a keymapper app on my projector.