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Windows Media Center - subsequent same arrow not working
Hi, new remote, u1. not allowing subsequent up, down, left right. when I select up, for example, I have to select right lef...
JefferyD
U Series
1 year ago
863
2
Amazon Firestick 4K with U!
Is there way to set this up on the U1. The website says it can be connected via Bluetooth but I haven't been able to get it...
phil53
U Series
1 year ago
637
2
Can't find code for my CISCO cable box
Can't get a configuration for my CISCO CHS435HDCP2 set top box that goes with Verizon.
biggeral
U Series
1 year ago
797
1
validation code through email not received
I'm not getting the email with the validation code to setup the app... I have pressed "Resend..." many times. Not it tells ...
VincentEastman
U Series
1 year ago
653
5
Can I use Bluetooth mode for portal tv
Trying to use for portal tv
tonyalter
U Series
1 year ago
802
1
Factory Reset for the U1
Does anyone know how to do a factory reset on the U!? Thanks!!
Ezsailor
U Series
1 year ago
1261
1
App Login
I have tried multiple times to login and i even made a new email and it keeps saying that password/username doesnt match. I...
Remote
U Series
1 year ago
634
1
App problem (everything appears reversed)
Hi, You must add the option to choose the language in the App, Because the App now follows the language of the Android syst...
KaBoS
U Series
1 year ago
646
1
No range
I am having trouble getting sofabaton U1 to work right. It seems I have to be with in 5 ft of the tv,receiver,cablebox to work
Ponddude
U Series
1 year ago
969
1
No range
I am having trouble getting sofabaton U1 to work right. It seems I have to be with in 5 ft of the tv,receiver,cablebox to work
Ponddude
U Series
1 year ago
571
2
1
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Latest comments
Dear Customer, we apologize for the inconvenience. Regarding the issue where the device does not shut down properly in the Activity: 1. Please first verify whether the device can be turned on and off normally in Device Mode. To do this, open the app, select the device, and then tap the three dots in the bottom-right corner to test the power button. 2. If the device functions normally in Device Mode but cannot be shut down in the Activity, you can click Activity > Edit > Shutdown Sequence and move the command for this device to the first line; this usually resolves the issue. 3. You can click Activity > Fix > Device Not turn off to manually fix this issue.
X 2 - Having problems (very intermitten) with startup of an Activicy, and sometimes it does not want to shut off th activities
Dear Customer, we have forwarded this issue to our technical team for review.
Dear Customer, we apologize for the inconvenience. You may want to check if the “Disconnect Unused Devices” setting is enabled on your NVIDIA device. If so, we recommend turning it off. Also, has your NVIDIA device been updated to the latest version? If not, we recommend updating it to the latest version. If the connection still drops, we suggest removing the device and pairing it again. Then test to see if it works.
Dear Customer, thank you for your feedback. I will share it with our team so we can address this issue.
My X1S is having lots of problems with the Nvidia Shield. Sometimes it misses button presses, sometimes it loses connection entirely and I need to restart the remote, and someones it doesn't turn on when I start the activity. Is there any way to fix this?