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Can't register the App
I've downloaded the App and tried to register but it won't send me a verification code to my email. I've tried 2 different ...
SteveS
U Series
1 year ago
680
2
Bell Fibe TV and Bluetooth
Has anyone succesfully paired the U1 to a Bell Fibe TV 4K (Arris VIP5662W) PVR? I have no problems using IR but want to use...
Distox
U Series
1 year ago
2049
9
Can't get to devices screen
I want to try out the app on Android to see whether my devices are supported. I registered, then selected the "haven't purc...
Steve45
U Series
1 year ago
1048
1
Registration & email verification
The sofabaton app will not let me register because of the email verification process. I never get the email with the code. ...
Jayson
U Series
1 year ago
1007
1
How to program macros?
I'm finding a hard time getting clear directions on programming macros. From what I can see to do that I can choose a devic...
timfitz99
U Series
1 year ago
15199
6
What code to add Netflix to NVidia Shield (Bluetooth) device
The 'Netflix' function on the NVidia Shield (Bluetooth) device does not seem to be added to any of the available keys and d...
ricketyca
U Series
1 year ago
1659
7
Can’t get it to work on my Panasonic 55HX700BZ
Serious problem with my TV. The remote is basically a Bluetooth remote, but to switch it on seems to send an IR signal. so ...
Becky
U Series
1 year ago
848
3
AT&T TV Now DirectTV streaming cable box not working
AT&T C71KW-400 is now connecting /working remote. Please help and advise. The box i belive is controlled bluetooth but ...
adeamos83
U Series
1 year ago
630
2
U1 remote and YouTube TV / stop button won't work
Hi, all. Looking for some advice... All of a sudden the "stop" button on my U1 remote has stopped working with YouTube TV. ...
SofaChris
U Series
1 year ago
952
4
Button lag
Hello! I love the U1 remote. However there's one thing bothering me that I don't know how to fix - the buttons have signifi...
Remotezeo
U Series
1 year ago
1821
5
1
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Latest comments
Dear Customer, we apologize for the inconvenience. Regarding the issue where the device does not shut down properly in the Activity: 1. Please first verify whether the device can be turned on and off normally in Device Mode. To do this, open the app, select the device, and then tap the three dots in the bottom-right corner to test the power button. 2. If the device functions normally in Device Mode but cannot be shut down in the Activity, you can click Activity > Edit > Shutdown Sequence and move the command for this device to the first line; this usually resolves the issue. 3. You can click Activity > Fix > Device Not turn off to manually fix this issue.
X 2 - Having problems (very intermitten) with startup of an Activicy, and sometimes it does not want to shut off th activities
Dear Customer, we have forwarded this issue to our technical team for review.
Dear Customer, we apologize for the inconvenience. You may want to check if the “Disconnect Unused Devices” setting is enabled on your NVIDIA device. If so, we recommend turning it off. Also, has your NVIDIA device been updated to the latest version? If not, we recommend updating it to the latest version. If the connection still drops, we suggest removing the device and pairing it again. Then test to see if it works.
Dear Customer, thank you for your feedback. I will share it with our team so we can address this issue.
My X1S is having lots of problems with the Nvidia Shield. Sometimes it misses button presses, sometimes it loses connection entirely and I need to restart the remote, and someones it doesn't turn on when I start the activity. Is there any way to fix this?