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Sofabaton Technical Support
I purchased a new Sofabaton U1 three days ago and I can safely say, trying to set-up two devices on this remote is close to...
Phoophan
U Series
1 year ago
2575
5
Just got a U1 and have questions.
I want to know if I am programing this right. I have a Roku Soundbar (shorter version) and it seems to only work when its p...
nodakskip
U Series
1 year ago
622
1
Need codes
The Device is a PRIMUS pm-21 5.1 A/V Receiver
Gyhd8822
U Series
1 year ago
443
1
Wrong code for edifier R1280DB ?
Hello, It seems you have wrong IR codes for the edifier R1280DB. I added them to my remote but I'm unable to control my spe...
Froow
U Series
1 year ago
635
1
Weak IR
Is there an easy/correct way to disassemble the U1? I want to change the IR emitter or the current limiter resistor. The IR...
Distox
U Series
1 year ago
2245
6
Directv Sat Receiver Problem
I am using the U1 and have programmed my Roku TV successfully but I am trying to add support for Directv Satellite receiver...
Dave1960
U Series
1 year ago
1048
4
Missing remote codes for tcl 6 series Roku tv
There appear to be no codes for the 65r635. Tried the r625 but those didn't work.
kingargyle
U Series
1 year ago
925
4
U1 Remote works sporadically
I recently purchased a U1 remote to control my Samsung TV, Fire TV, and Xfinity cable box. The Fire TV control seems fine, ...
fourfringe
U Series
1 year ago
505
1
Draper IR Codes
Do you have the codes for controlling a Draper screen. Draper control is an LVC-III with a Draper IR control.
sattre81
U Series
1 year ago
512
1
U1 Display always on
My U1's display is always on, it will never turn off. I've tried changing the display settings, but no luck. Aslo the inten...
bhereth
U Series
1 year ago
903
2
1
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27
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Latest comments
Dear Customer, we apologize for the inconvenience. Regarding the issue where the device does not shut down properly in the Activity: 1. Please first verify whether the device can be turned on and off normally in Device Mode. To do this, open the app, select the device, and then tap the three dots in the bottom-right corner to test the power button. 2. If the device functions normally in Device Mode but cannot be shut down in the Activity, you can click Activity > Edit > Shutdown Sequence and move the command for this device to the first line; this usually resolves the issue. 3. You can click Activity > Fix > Device Not turn off to manually fix this issue.
X 2 - Having problems (very intermitten) with startup of an Activicy, and sometimes it does not want to shut off th activities
Dear Customer, we have forwarded this issue to our technical team for review.
Dear Customer, we apologize for the inconvenience. You may want to check if the “Disconnect Unused Devices” setting is enabled on your NVIDIA device. If so, we recommend turning it off. Also, has your NVIDIA device been updated to the latest version? If not, we recommend updating it to the latest version. If the connection still drops, we suggest removing the device and pairing it again. Then test to see if it works.
Dear Customer, thank you for your feedback. I will share it with our team so we can address this issue.
My X1S is having lots of problems with the Nvidia Shield. Sometimes it misses button presses, sometimes it loses connection entirely and I need to restart the remote, and someones it doesn't turn on when I start the activity. Is there any way to fix this?