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support for Harman Kardon AVR 1600
Hi, is it possible to add the audio/video receiver Harman Kardon AVR 1600 in the supporter devices? thanks
ocbeka
U Series
1 year ago
602
2
U1 with LGOLEDC2AUA, FIOS box, and Denon AVR question please
Hi and thanks ahead of time. Back in the day, I would build my tv's, stereo's etc.... but even with that base, I find mysel...
wayneross111111
U Series
1 year ago
489
1
U1 and Apple TV 4K
Just bought the U1. Successfully set it up to control my Onn Qled TV, Samsung Soundbar and Apple TV 4K. One problem I'm hav...
Maineiac
U Series
1 year ago
1326
5
LG 65QNED816QA - LG Magic Remote MR22GN
PLS add Bluetooth function of the LG Magic Remote MR22GN resp. LG 65QNED816QA IR - is 90's stuff Bluetooth and or Wlan/Thre...
gertvguy
U Series
1 year ago
637
1
Yamaha Tape Deck KX-W382
Can you add the Yamaha KX-W382 code to your database? Was not able to find the model # of the tape deck or the ...
Pavram1
U Series
1 year ago
848
2
Online library of devices & keys
Is there any way to browse the library of devices and the key mappings we can browse online?
CCVirginia
U Series
1 year ago
925
1
Samsung TV UN50NU6900FXZA
Just bought the U1 and when I add my TV I get an error code - red ! in parentheses -. Any ideas on what I do next? I ...
dyanlee
U Series
1 year ago
504
1
Cannot add AppleTV
I am trying to add my AppleTV to the U1 and I am encountering a consistent App crash. I get to the step where the bluetooth...
ajones
U Series
1 year ago
770
1
Problem with fire stick
I am trying to setup a 4K fire TV (stick) with my Sofabaton U1 remote. I had it connected, to the fire stick (fire TV...
Shannon
U Series
1 year ago
2239
1
U1 not pairing
So your company responded to another customer with the same problem of their U1 not pairing. The response was, SofaBa...
Gasmike91
U Series
1 year ago
932
2
1
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Latest comments
Dear Customer, we apologize for the inconvenience. Regarding the issue where the device does not shut down properly in the Activity: 1. Please first verify whether the device can be turned on and off normally in Device Mode. To do this, open the app, select the device, and then tap the three dots in the bottom-right corner to test the power button. 2. If the device functions normally in Device Mode but cannot be shut down in the Activity, you can click Activity > Edit > Shutdown Sequence and move the command for this device to the first line; this usually resolves the issue. 3. You can click Activity > Fix > Device Not turn off to manually fix this issue.
X 2 - Having problems (very intermitten) with startup of an Activicy, and sometimes it does not want to shut off th activities
Dear Customer, we have forwarded this issue to our technical team for review.
Dear Customer, we apologize for the inconvenience. You may want to check if the “Disconnect Unused Devices” setting is enabled on your NVIDIA device. If so, we recommend turning it off. Also, has your NVIDIA device been updated to the latest version? If not, we recommend updating it to the latest version. If the connection still drops, we suggest removing the device and pairing it again. Then test to see if it works.
Dear Customer, thank you for your feedback. I will share it with our team so we can address this issue.
My X1S is having lots of problems with the Nvidia Shield. Sometimes it misses button presses, sometimes it loses connection entirely and I need to restart the remote, and someones it doesn't turn on when I start the activity. Is there any way to fix this?