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Made a request with support about my U1 falling apart
Made a request with support about my U1 falling apart yesterday and have not heard anything yet.
Mitch
U1
1 year ago
431
1
How to use
I've followed the prompts in the app to add an Apple TV.However, when the activity starts, i.e., TV turns on, ATV turns on,...
gcopter1@gmail.com
U1
1 year ago
2775
3
Roku Ultra and X1 - requires repeated key presses
This seems to have gotten worse, must repeatedly press a key for the Roku to get it to work. Almost like I am waking ...
cgloewen
X1
1 year ago
367
1
Wrong Inpu
I just bought my U1 remote yesterday. I have added my television and my cable box. However, they do not work together, as i...
lwiebe
U1
1 year ago
640
2
How does one change channels on the X1?
How does one change channels on the X1?
Mitch
X1
1 year ago
2069
6
Changing channels
I do like my X1, however, it seems to lack sommething vital. Is the only way to change channels is to click up or dow...
jerrymichels
X1
1 year ago
2994
3
Key mapping
How do I figure out what function is mapped to each button on my U1 for a particular device? Most seem obvious (volume, cha...
Walt5
U1
1 year ago
828
6
X1: New Setup: Configuring Node Association Fail
Hello, I just got this device and am attempting to connect it. On the Provision screen it says Sending Wi-fi crednetials (...
furby076
X1
1 year ago
794
6
When will Google Voice Assistant be available?
Sn0wman55
X1
1 year ago
783
3
Button "3" not working acts like "6"
Hi! I received a U1 remote today and after setting some devices (STB, TV, audio amp...) found that button "3" feels weird w...
alfurx
U1
1 year ago
353
1
1
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2022.9.9, Major Update of Android APP ,HUB
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What I learned about the U1 (edited)
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Major Advancement: X1 Hub firmware version V15 is here!
Latest Release
1.
Virgin media box dose not work and will not work
2.
Charging Issue
3.
X1S activities long press volume down not working
4.
App fails on multiple devices
5.
Media Player: Long press and scrolling not working
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Hisense TV
Latest comments
The virgin media box is a RF mix with Bluetooth and IR and I was informed of that from a virgin engineer and all that is available on the sofabaton list is IR so then only four commands work in total
But ziggo dose not give you all the commands
Hello there, yer it is in your list but none of the commands work has your company actually tested it because it’s miss information to tell your customers it works with out actually testing it yourself now I have spent £187 on a paper weight and I will have to send it back
If it's the same in device mode, you can try testing the volume buttons in the app. If it still can't be long pressed, you can try to fix it by selecting Device--Edit--add/repair commads. select volume buttons to fix, select a suitable command from cloud. choose another command instead.
Thank you for reaching out. In your case, please use the original cable and charger attached to charge it for 20 minutes and check if it will power on. If it's still not working, please take a video(the video is about the original charger charging the hub, which responds; but the original charging cable charging the remote doesn't respond to anything) of that issue and send it to us. We will locate the issue and give you a proper solution. And you can also try to use another USB-A to USB-C to charge the remote and test if the remote is broken or the charging cable is faulty. You can share it in our email, thanks.service@sofabaton.com
The X1 and X1s do have Macros. To create one press Edit and select the Activity you wish to add one too, press Favorites then Add Macro Keys.