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X1 Upgraded but no devices are saved
Hi. Just decided to give my old (backed on kickstarter) X1 another try as I never ever got it to work previously. Factory r...
PelleBoA
X Series
6 month ago
102
1
HTTP request - JSON handling bugs
I have found two bugs in the handling of JSON strings / HTTP request body. The first, the app adding quotes and escape char...
JT00UK
X Series
6 month ago
139
2
Migrate from X1S to new X2 possible?
Hi, I want to know if it will be possible to easily upgrade from the X1S to the X2 once it launches, or even just to import...
Faceman
X Series
7 month ago
712
5
Please add Philips 65OLED909
Hi, Can you please add support for the Philips 65OLED909? Especially the option to switch directly to a source. Accor...
ILynx
X Series
7 month ago
142
1
Unable to add wifi devices to brand new Hub/Remote
Just bought another X1S Hub/Remote. Some of my Wifi devices had been used in my older X1S Hub/Remote system that I want to ...
dcard
X Series
7 month ago
182
1
scroll wheel issue - DIY fix
first check with support if you remote is fixable under warrantly. support said my remote is no longer under warranty...
vajonam
X Series
7 month ago
746
2
how to do i move settings new hub?
how can I move settings from one hub to a new hub?
vajonam
X Series
7 month ago
219
2
Virgin media box dose not work and will not work
Sofabaton Keeps telling everyone that it works because it is in there list. However the virgin media box is a mix of RF Blu...
St1flersteve
X Series
7 month ago
221
3
Charging Issue
My sofabaton has stopped charging. I have been using the same cable the whole time it just stopped charging today. WHat can...
gmorales74
X Series
7 month ago
359
1
X1S activities long press volume down not working
I have an X1S. So far everything is working quite well. However I use activies for almost all of my setups.&nbs...
Kwolok
X Series
7 month ago
639
11
1
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7
8
9
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180
Most Popular Articles
1.
2022.9.9, Major Update of Android APP ,HUB
2.
【Tutorial】 X1 User Guide and FAQ, Continuously Updated...
3.
X1 Hub Upgrade Already!
4.
How to program macros?
5.
What I learned about the U1 (edited)
6.
Major Advancement: X1 Hub firmware version V15 is here!
Latest Release
1.
X2, I want to Like it, but so many problems
2.
Alexa Skill Suddenly Stopped Working
3.
X1 IR Learning Won't Work
4.
X3 area
5.
Automatically Added Delay.
6.
X2 Options
Latest comments
New to the X2. Having a lot of trouble getting it to work with AT&T DVR. IPH8110.
Yes...I noticed this too.
So, I have had the X2 for a week, here are the annoyances with this beautiful but hard work animal. 1. Sort the GUI start screen, who needs a “sync”, “version” or “settings” soft button when it’s picked up. 2. Allow to copy functions across to other devices, ie, make it simple to add amp volume to CD function, instead of having to relearn the amp remote. 3. Just discovered the “press and hold” function on macros is utterly rubbish, as the timer only works between functions, when you want to press, wait 2 seconds, then do the function. It feels great, has a great weight, and works great. The hub activates all my hardware with no failures. Allow the start screen to be programmed to have any device/function. I accept that this can’t be changed, but why the hell was a stop hard button not included instead of the pointless “DVR” button?
Dear Customer, We apologize for any inconvenience caused. The X2 only supports 24G WiFi. 5G WiFi is currently not supported. Regarding Bluetooth device pairing: During pairing, you should see two Bluetooth pairing options: BLE and BT. Either can be selected. If you cannot locate Sofabaton in your Bluetooth device list, try restarting the device. Additionally, if your Bluetooth device is paired with other Bluetooth remotes or devices, we recommend unpairing them first before attempting to pair again. Regarding the V5 upgrade prompt upon entering the app: V5 is the hub's version, which is a new release launched today. The upgrade prompt during initial remote setup refers to the remote's version. Currently, both the remote and hub are at the latest V5 version.
Dear Customer, We apologize for any inconvenience caused.We recommend restarting your hub. Please use your current account to complete the setup new Hub process again by pressing the button on the back of Hub until it flashes blue and then select " Set up new Hub" and reconnect the Hub to wifi and finally select "Connect to Hub" in our app. BTW, This process will not delete any data from our system, just let Hub access our cloud again, so as to facilitate the synchronization of activities information to the cloud. the above fails, please go to "Scenes" section of Alexa app, and delete all the items related to Sofabaton, all of these. a. Then go to Alexa app---More---SKILL & Games---search "Sofabton"--- Disable skill b. Enable to use again (Alexa app---More---SKILL & Games---search Sofabton--- Enable to use) c. Go to "Device" --press "+”--Add Group--next--select any room you want ( living room, kitchen etc.)--next--Select the activities you created in our app.
Dear Customer, Is the Xione model SCXI11BEI remote control for the Xfinity box? Please note that Xfinity's remote is an RF remote. X1 does not support RF functionality. Additionally, Xfinity's RF signal is only for communication between the remote and the box and cannot be programmed to learn commands. We recommend downloading the box's specific brand and model from the app to test compatibility. (Xfinity has a very small IR receiver, just to the right of the status light.) Normally we have to paste the head of one of our IR blasters (it is in the original package) onto the IR receiving area of this device.