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Warranty
Recived as gift through Amazon Pime . They dont honor Amazon Prime warranties. Can purchase a warranty through Sofabaton?&n...
QUEDGJ1
X1
1 year ago
398
1
Roll ball unresponsive
Roll ball unresponsive. When selecting menu item, either hilighted entry doesn't move or it jumps several places at o...
tobyt1206
X1
1 year ago
252
1
Unable to connect to hub
I'm unable to connect using my iPhone (14 Pro Max), but it works just fine from my iPad. The app keeps prompting to co...
mjanssen
X1
1 year ago
352
2
Roku
Not understanding how on your webpage it shows (PHOTO) that the X1 connects to Roku. But in discussion boards it says...
QUEDGJ1
X1
1 year ago
370
3
Hub
Hub will not connect to phone or recognize. Have rebooted it several times. Not pleased with the remomte system at all.
QUEDGJ1
X1
1 year ago
277
1
Won't connect to my Spectrum Router?
I purchased a new X1 from an online retailer, who only offers returns if the unit is defective, which it isn't! But the Hub...
khearrean
X1
1 year ago
380
1
hub on v13 remote on v9
I would like to know if this is normal, if anyone has a higher version number on the remote and if someone from sofabaton c...
floki
X1
1 year ago
871
4
Powering a device on with Bluetooth
My XGIMI Horizon projector has a Bluetooth remote. I can turn the projector OFF with the generic Bluetooth controls from my...
Cliftonvale
X1
1 year ago
472
3
Directv and Marantz sound system not connecting
I am trying to connect to directv small genie box and a marantz sound system. Both seem to download the remote features, bu...
sjhaines24
X1
1 year ago
532
2
Formovie Projector
Hi, Do you support the Formovie projector remote? Formovie does not appear in the Brand list. Does it come under another name?
MajorSqueeze
X1
1 year ago
609
2
1
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Most Popular Articles
1.
2022.9.9, Major Update of Android APP ,HUB
2.
【Tutorial】 X1 User Guide and FAQ, Continuously Updated...
3.
X1 Hub Upgrade Already!
4.
What I learned about the U1 (edited)
5.
How to program macros?
6.
Major Advancement: X1 Hub firmware version V15 is here!
Latest Release
1.
Unable to add wifi devices to brand new Hub/Remote
2.
scroll wheel issue - DIY fix
3.
how to do i move settings new hub?
4.
Virgin media box dose not work and will not work
5.
Charging Issue
6.
X1S activities long press volume down not working
Latest comments
Thank you for contacting us. If your new remote and old remote are both X1S ,you can backup the data of the old remote and import it to the new remote. kindly go to our app:me--settings-back up and do the rest and if all devices are added and activities work well; please do the data backup and note all data is stored under your account of Sofabaton in the cloud and you can import all datas to the new remote if you keep using the same account of Sofabaton.
Thank you for sharing this useful article with us! Your solution is very detailed and I'm sure it will be of great help to users experiencing similar problems. Regarding the warranty issue you mentioned, we are sorry to hear that your remote is not covered by warranty. If you have any other questions or need official support in the future, please feel free to contact our customer service team and we will be happy to assist you. Thank you again for your contribution and we look forward to hearing from you as you continue to share more great content!
Thanks for contacting us, the X1S now has a backup feature. If your new remote and old remote are both X1S, you can backup the data of the old remote and import it to the new remote.X1 does not support data backup at this time.
Thanks for contacting us, we have some codes for virgin media box in our IR code library, if any of the buttons don't work, let us know the model of your box and we'll check the codes
http://bbs.sofabaton.com:8091/post/1872
http://bbs.sofabaton.com:8091/post/1872