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  • IR extender not working - X1 hub

    Hi All, This one has me (and Sofabaton support) puzzled. I just installed new built in cabinets and moved the X1 Hub into t...
    • Andy94
    • X1
    • 1 year ago
    • 718
    • 2
  • X1 learning function not working - Sony STR-DN1080 AV receiver

    hi guys,  ive tried now multiple times, however the STR-DN1080's buttons dont work beyond basic left/right volume etc....
    • Brett
    • X1
    • 1 year ago
    • 854
    • 4
  • X1 Hub Lost

    I know this has come up multiple times, BUT I was wondering if there has been a fix for losing x1 hub? I just got this remo...
    • Trojan99
    • X1
    • 1 year ago
    • 689
    • 4
  • x1 remote loses connection to x1 hub

    x1 remote version 11 and x1 hub version 14 Almost daily the remote losses connectivity to the hub. Reading, it looks like t...
    • wolfman_4_ever
    • X1
    • 1 year ago
    • 1025
    • 6
  • Please allow us to copy codes between devices.

    I've requested a proper code base for my Yamaha YSP-1000 a few times and I've been told it's already been added. But what i...
    • Odin_Wethers
    • X1
    • 1 year ago
    • 582
    • 3
  • X1 problem

    I bought an X1 remote on December 28 and now the wheel doesn't work all the times. For scroll down it works well but for sc...
    • alejandro1254
    • X1
    • 1 year ago
    • 389
    • 1
  • Android App Connection to X1 Hub

      Good Day,   For the life of me, I can't get past Step 1.   I am using app version 3.2.9 and the X1 hub I h...
    • Leechline
    • X1
    • 1 year ago
    • 596
    • 1
  • I thought I knew how to use the U1???

    I have a new TV, a Samsung one and an old Cisco 4742HDC2 Cable box. I load in the TV (QN75Q60BAFXZA) and then the cable box...
    • irvsp1
    • U1
    • 1 year ago
    • 714
    • 10
  • App disconnecting from hub

    The app keeps disconnecting from the hub and displays the message below.  Unable to use the app at this point. 
    • Kenjm
    • X1
    • 1 year ago
    • 338
    • 1
  • Repair activity from remote

    Hi,   i would like to know how to repair an activity from the remote. I only have the repair option on the app. cheers
    • ricobelo
    • X1
    • 1 year ago
    • 634
    • 3
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Latest Release

  • 1. scroll wheel issue - DIY fix
  • 2. how to do i move settings new hub?
  • 3. Virgin media box dose not work and will not work
  • 4. Charging Issue
  • 5. X1S activities long press volume down not working
  • 6. App fails on multiple devices

Latest comments

  • Thank you for sharing this useful article with us! Your solution is very detailed and I'm sure it will be of great help to users experiencing similar problems. Regarding the warranty issue you mentioned, we are sorry to hear that your remote is not covered by warranty. If you have any other questions or need official support in the future, please feel free to contact our customer service team and we will be happy to assist you. Thank you again for your contribution and we look forward to hearing from you as you continue to share more great content!
  • Thanks for contacting us, the X1S now has a backup feature. If your new remote and old remote are both X1S, you can backup the data of the old remote and import it to the new remote.X1 does not support data backup at this time.
  • Thanks for contacting us, we have some codes for virgin media box in our IR code library, if any of the buttons don't work, let us know the model of your box and we'll check the codes
  • http://bbs.sofabaton.com:8091/post/1872
  • http://bbs.sofabaton.com:8091/post/1872
  • apparently cannot move from old X1 hub to new X1S
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