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Can’t Add Devices
Cannot add any devices and shows nothing in the list in both infrared and Bluetooth. On a side note the faq page doesn't ev...
Evilsmurff
X Series
1 year ago
311
2
Cannot add any devices
I have a new X1 that I have not setup yet. I can get the X1 hub (firmware v15) to connect to the internet and it is s...
malathion
X Series
1 year ago
277
2
Sofabaton respond is dead?
look like all the post with respond are from 2022 or early from user and Remote Owner search for assitance or solution, but...
TheRodriguez
U Series
1 year ago
573
2
Can't download the database to the app.
Missing info in sofabaton database (iOS 16,6, sofabaton app ver. 3.3.4 / fireware 33/ batch 20190404
bestfil
U Series
1 year ago
333
3
Android app unable to add devices
Got a new device (appletv) and trying to use app to add it... when picking "add device" via plus icon it doesn't matter if ...
Gizmo
X Series
1 year ago
373
10
DirecTV Gemini air
Hello, My apologies if this has not been posted but I'm trying to get my remote to program to the DirecTv gemini Air...
danielthefireman
X Series
1 year ago
271
0
Can the Sofabaton mimic the roku press and hold command?
As others have noted The Spectrum app requires a press and hold of the OK button for channel filters. I purchased the Sofab...
Boughman
X Series
1 year ago
364
2
turning off
how can i turn off everything all at once, when i leaving. is there something that i have to do, to have a one botton...
PanamaTee
X Series
1 year ago
224
0
User Codebase Additions
For many years I have been working with JP1 remotes, and have programmed many devices into my Kameleon UTC 8060, recently d...
johno342
X Series
1 year ago
536
1
X1 Dishnetwork Joey 3
Hello Support, Here is my strange problem. Products: Sony TV and Dish Joey Activity: watch dishnetwork. Problem...
fosterctan
X Series
1 year ago
337
1
1
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37
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Most Popular Articles
1.
2022.9.9, Major Update of Android APP ,HUB
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【Tutorial】 X1 User Guide and FAQ, Continuously Updated...
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X1 Hub Upgrade Already!
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How to program macros?
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What I learned about the U1 (edited)
6.
Major Advancement: X1 Hub firmware version V15 is here!
Latest Release
1.
Slow command repeat delay on X2
2.
Ziggo media box Next
3.
Searching for Phillips Hue Bridge
4.
X2 remote in endless reboot loop?
5.
Activity fix not available and incomplete
6.
Sofabaton X2: Oppo-20x Input Selection ignored
Latest comments
Yes, please make the delay removable or configurable down to 0.0 seconds. Also, please make the repeat delay configurable as well. When I do volume up/down, and press/hold, the repeat delay is set to something like 0.5 seconds and isn't configurable. So when I press and hold volume up/down, it takes a super long time to change the volume on my receiver. Please let me configure this repeat delay so I can make it faster.
Hi, I am having the exact same issue. Despite following those steps, I still cannot find the Hue Bridge in the app. I have already performed extensive troubleshooting: Reconfigured the Hub: I didn't just restart it; I completely reset and reconfigured the SofaBaton Hub from scratch and reconnected it to the Wi-Fi. Restarted Devices: I also restarted the Philips Hue Bridge. Network Isolation: I disabled 5GHz on my router entirely to ensure that both my smartphone and the SofaBaton Hub are on the 2.4GHz network. Even with both devices definitely on the same 2.4GHz frequency and a fresh setup of the Hub, the Hue Bridge is not displayed. Please provide a solution, as the standard troubleshooting does not seem to work.
Dear Customer, We recommend adding the first code. Brand Arris Model: DCX960. This is a code available in the code library. The others are user-shared codes. If some keys are still missing after adding, a. Please go to our app- select this device-cick three dots on the bottom right comer pressthese virtual keys one by one to identify which one the right key is; As for some codes of devices, we might have the same keys in our codebase but with a different name. After that, then go to Devices>Edit>Assign commands for Remote keys>choose one physical button>choose the commands that you need. b. Kindly take an IR Learning from the oniginal remote: kindly go to our app-- device page.-select the device- edit-ad/repair commands-select the related buttons-repair. -Learn commands from the original remote or "Select a suitable command from the cloud", try both 2. After re-ading and every buton works, pleae delete the related old acivty and create a new one etc, make a sync from Hub to remote with the below routine: me--setings--sync data to remote before having some tests with our remote, if you are holding an X series. 3. BTW, also there is one way to share the code of your device to our cloud base by go to our app--devices page--Add--infrared--Leam from Original IR remote and make sure all butons are working aiter earina: Then there is a wav to update the code ofthis model to our cioud by the below routine, our app--me-Share codebase-do the rest. Kindly re-add it in a few hours in our app and the new code you shared will be titled "user shared" in our app under Infrared--Brand of this device--type in its model--scroll down to the end of this page.
Dear Customer, we sincerely apologize for this inconvenience. The X2 currently only supports 5GHz Wi-Fi. You will need to connect your phone to a 2.4GHz Wi-Fi network as well. You can access your phone's WLAN settings and switch its Wi-Fi connection to 2.4GHz.
Thanks. And good idea. I was wondering that would be a good place to put that.
Dear Customer, There is a small hole on the left side of the remote control. You can press and hold it with a pin for 10 seconds to reset the remote. You can test if it works.