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Please add to database
Could you add the TCL C645K Android TV 2023 MODEL also on U2 SKY Q Satellite Box (PVR) in database there is no button to RE...
DracUK100
U Series
1 year ago
298
1
Hub not working
My hub has stopped working it is just dead no light nothing. can you help Brian
BJFinlay
X Series
1 year ago
210
1
How to record and fast forward on Sky Q?
How do you record on sky Q, there is neither a record button or record in the action list? How do you fast forward? W...
Lovetoad
X Series
1 year ago
337
3
Sofabaton App fpr Android 14
Google recenly pushed Andriod 14 to my Pixel 7 Pro. As has previolsy been noted the Sofabaton App for Andriod refuses to ru...
rogerbsteele
X Series
1 year ago
396
3
Help!
When you do have it working, 1 out of 5 commands are finicky. It is so weird. The hub has the right signal, because it work...
jameswh
X Series
1 year ago
324
2
Not all Hue lights and rooms are available
I added my hub and can control about 44 lights and rooms, but the rest of my lights and rooms, specifically the ones in my ...
JohnLeo
X Series
1 year ago
891
4
App is not working with Andriod 14
My phone has been updated to Andriod 14. The app will not open. I have deleted and downloaded the app again from the app st...
ciphfer
X Series
1 year ago
419
3
New post to get a response
Since your forums just push the old topics down to be buried instead of pushing to the top when new comments are added I am...
chadsfake
X Series
1 year ago
385
2
Sofabaton U2 defective?
I’ve had a Sofabaton U2 for a couple months. It’s on a system that I don’t use but maybe 3 times a week.Anway, the ‘low bat...
zamboknee
Remote control
1 year ago
689
4
My thoughts on the X1 after a few weeks
I've had the X1 for a few weeks now and wanted to share my thoughts. I read a lot of reviews and my expectations were reaso...
Sparky
X Series
1 year ago
611
4
1
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29
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31
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Latest comments
Dear Customer, There is a small hole on the left side of the remote control. You can press and hold it with a pin for 10 seconds to reset the remote. You can test if it works.
Dear Customer, Thank you for your suggestion. We will add a Fix function to the remote control in the next version. Please note the ? button on your remote control screen. This will be updated with a Fix-like function in the next update.
summary, a bit like the custom activity power issue, the custom input selection has serious defects that both corrupts the detail of an input selection requirement, but also doesn't trigger even one click of the corrupted sequence at all.
P.s. when creating activity I do also add the input selection requirement to the activity. The other thing I notice is no matter how many times I do that, if i open the startup configuration on the activity, it always seems to default to "do not switch sources"
Hello Yes controller is fully upgraded I'll email screenshots of what I suspect might be the cause to the email thread that I have with you. In summary I don't think the input sequence is saved properly at all. I can configure Input And then (below is assuming your zero is actually position one, but I have tried also starting from 0) 1 2 3 4 5 6 7 8 9 0 And then weirdly you ask for a select command, which isn't actually needed when doing numerical affect. But whatever, for now while debugging let's put in "ok". (That's separate defect, requirement to select shouldn't be needed if doing numerical settings, that would be needed for your other two options of cursor up/down and then ok) I then name the inputs as above. Finally I tell Sofabaton that the player defaults to first setting when first letter on, butremembers last setting while powered. Needless to say it doesn't work. Not even the "input" button is pressed to bring up the menu. The activity switch isn't selected at all. But this is where I think the issue resides. If I now go in to configure the page it's lost the ones 0,1,2,3,4,5,6,7,8,9,0 entirely !
Dear Customer, Thank you for your detailed and professional feedback. I will share this issue with our Unity team for review. We will test the problem and work on a solution. By the way, have you upgraded your X2, remote control, and hub to version V5? If possible, please share your Activity startup sequence and shutdown sequence with us via email. This will help our team conduct further testing. Thank you.