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Vizio soundbar not working with my X1 remote
I have the v20-J8 and its not working at all with my remote, I've tried to "repair" it by learning the commands with the or...
a5troblack
X Series
1 year ago
637
4
Learn not working
Hello there. i tried the repair / Learn command with 2 different remote. One with Bravia Sony remote and the other w...
INV1CTUS
X Series
1 year ago
510
2
Vidéotron Helix (White setup box)
Hello there. I have the Vidéotron setup box. While I can find the remote on the database, most command won't work. Also, I ...
INV1CTUS
X Series
1 year ago
467
2
Activities
Hi I have a Denon amp and have renamed some of the inputs on the x1 remote ShieldTV BluRay VirginTV These are worki...
zap30
X Series
1 year ago
498
1
Request to add more Devices
Please add Samsung 85 inch frame tv model number QN85lS03BAFXZA AND ONKYO Receiver model TX-RZ710 to your Data bases please...
Kdude
X Series
1 year ago
208
1
Virgin 360
Hi I have an X1 remote, but when programming the ir codes for the 360 box nothing works. I have selected the ziggo media bo...
zap30
X Series
1 year ago
283
5
Power On/Off Nintendo Switch
Is it possible to Power On/Off the Nintendo Switch with the X1?
Borilu
X Series
1 year ago
953
2
Add Sony DVP-NS708H
Pleas add the Sony DVP-NS708H CD/DVD player to the codebase.
sonar
X Series
1 year ago
185
1
Defect: Sofabaton U2 Learning method
To program a key you must press and hold the key on the original remote. For example. If I press and hold Volume Up on the ...
XJW01
U Series
1 year ago
304
3
Sofabaton U2 duplicated key press
When I press a button on the U2 it will often result in two key presses and not one. This can happen for any device a...
XJW01
U Series
1 year ago
2222
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Latest comments
And no support response what so ever!!!! Are they broke???!!!
Dear Customer, We sincerely apologize for this inconvenience. This is currently a known issue that we have reported to our team. We expect to resolve it in the next update.
Dear Customer, Thank you for your suggestions. I will share them with our team for evaluation to assess their feasibility and consider incorporating them into future updates.
Dear Customer, We apologize for the inconvenience caused. For "Source configuration"---please select the related device in our app--edit--Source configuration--set it up again----for how to identify if you have selected the right input, please go to our app- select this device-click three dots on the right bottom corner --press these virtual keys one by one to identify which one the right input key is. As for some codes of devices, we might have the same keys in our codebase but with a different name. If any input fails to be switched, normally we Add enough delay, like 2-8s delay before this input command under Startup settings page of activity and have some tests after clicking "save" on this page and data sync from Hub to our remote timely. If it fails, please take a screenshot of your Activity's startup sequence and share it with us. We'll review the settings. Thank you. service@sofabaton.com
I have tried the Denon AVR-4520CI code and it works correctly for me so maybe they have fixed it. Just remembered the app does not have press and hold, you are using the remote?
Yes that’s how it works. It can be a little confusing at first and why I said leave the Long Press Feature clear for volume, pressing and holding the volume button will then work as any other remote. Allocating a function to Long Press changes this and the button now has 2 functions so a short press of Play will be Play but pressing and holding Play can be say Stop.