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First activity problem
After creating an activity to watch Roku, it starts TV, and AVR with the correct input but immediately turns off the TV. I ...
frede
X Series
1 year ago
163
7
X1s hub and Apple TV issue
Hi, I've just install an X1S remote and hub and am using it control my home theater. Equipment is a Sony TV and...
rogerw
X Series
1 year ago
3716
3
Remote firmware v12
Hello, I recently noticed a new beta firmware version 12 for the remote control; what are the changes? Cheers Chris
chrizy
X Series
1 year ago
975
10
Request: Add support for Wake On LAN
I've been using my X1S with my HTPC setup. One problem is I need to power on the HTPC manually. Most PC cannot be powered o...
itandy848
X Series
1 year ago
262
1
Sofabaton X!S setup with EERO Pro E?
My X1S arrives tomorrow. I have been reading various reviews and comments about how you need 2.4 and not 5 ghz.  ...
bobbyk
X Series
1 year ago
191
3
Updates...
The frequency of update-releases for a still not satisfying product (over one year in the market...) is just fascinating an...
husmoaschta
X Series
1 year ago
277
11
API extension
Hi all, I own the X1 since a couple of month and am very satisfied, thank you very much. What really is missing, though: so...
sihui
X Series
1 year ago
571
5
Denon AVR-X2700H
Hi, Not sure if this has been fixed. But I still have the issue with my Denon AVR-X2700H that the X1 doesn't turn it off bu...
Otaku1217
X Series
1 year ago
375
1
What is the power draw of the hub?
How much power does the hub draw, is 5V1.2A enough to power the hub?
TK423
X Series
1 year ago
170
1
Assigning Volume to TV from Fire TV
I just received my U2. I was wondering if it is possible to assign the up and down volume as well as power button to the TV...
mig1980
U Series
1 year ago
305
2
1
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Latest Release
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Problem with two remotes on one hub
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AVR-4520CI Long Press Volume Commands Not Working
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Latest comments
And no support response what so ever!!!! Are they broke???!!!
Dear Customer, We sincerely apologize for this inconvenience. This is currently a known issue that we have reported to our team. We expect to resolve it in the next update.
Dear Customer, Thank you for your suggestions. I will share them with our team for evaluation to assess their feasibility and consider incorporating them into future updates.
Dear Customer, We apologize for the inconvenience caused. For "Source configuration"---please select the related device in our app--edit--Source configuration--set it up again----for how to identify if you have selected the right input, please go to our app- select this device-click three dots on the right bottom corner --press these virtual keys one by one to identify which one the right input key is. As for some codes of devices, we might have the same keys in our codebase but with a different name. If any input fails to be switched, normally we Add enough delay, like 2-8s delay before this input command under Startup settings page of activity and have some tests after clicking "save" on this page and data sync from Hub to our remote timely. If it fails, please take a screenshot of your Activity's startup sequence and share it with us. We'll review the settings. Thank you. service@sofabaton.com
I have tried the Denon AVR-4520CI code and it works correctly for me so maybe they have fixed it. Just remembered the app does not have press and hold, you are using the remote?
Yes that’s how it works. It can be a little confusing at first and why I said leave the Long Press Feature clear for volume, pressing and holding the volume button will then work as any other remote. Allocating a function to Long Press changes this and the button now has 2 functions so a short press of Play will be Play but pressing and holding Play can be say Stop.