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New post to get a response
Since your forums just push the old topics down to be buried instead of pushing to the top when new comments are added I am...
chadsfake
X1
1 year ago
299
2
Sofabaton U2 defective?
I’ve had a Sofabaton U2 for a couple months. It’s on a system that I don’t use but maybe 3 times a week.Anway, the ‘low bat...
zamboknee
Remote control
1 year ago
512
4
My thoughts on the X1 after a few weeks
I've had the X1 for a few weeks now and wanted to share my thoughts. I read a lot of reviews and my expectations were reaso...
Sparky
X1
1 year ago
382
4
Cannot use Android app with my X1
When clicking on the X1 Picture in the Android app it's not moving beyond that splash screen. U1 & U2 work, but I canno...
Buckaroo
X1
1 year ago
301
3
Philips Hue
Could Philips Hue be added so I can control it over Bluetooth and not just WiFi?
Dave480
X1
1 year ago
264
2
Sofabaton app crashing on Android 14.
Apparently the current version of the app does not work with Android 14 for some reason. It crashes all the time. I even tr...
BrunoGA
X1
1 year ago
605
13
Codebase not loading - all devices turn out empty
I can find my devices (e.g. Rotel RSP-1068, Rotel RCD1072 or Sony KDL55NX810) in the List, but I am then shown no controls ...
soerenf
X1
1 year ago
159
1
Desired feature - Modify an activity to modify/add devices
Translator Hi, Could it be possible to add or remove some devices in an activity wit...
TroisSix
X1
1 year ago
301
5
Desired feature -add new languages (french)
Translator Hi, Could it be possible to add new languages to the Sofabaton X1? For ex...
TroisSix
X1
1 year ago
228
2
Desired feature - re-order the keys/macros in the activities
Translator Translator Hi, Could it be possible to...
TroisSix
X1
1 year ago
239
4
1
...
17
18
19
...
168
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Latest comments
Thank you for contacting us, the number of devices and Activity added does not exceed 60.
Sorry for the inconvenience, please note that your phone should not have VPN turned on. if your router is set up with AP isolation, it is recommended that you turn it off.
The X1 series has a steep learning curve and can be frustrating to start with but if you want to get the most out of what is easily the best universal remote, for the money, you will need something you clearly don't have, patience, so just send it back.
When you say it doesn’t work “consistently” implies to me it works sometimes so is probably due to the IR receiver being in a stupid place on the XG2V2 (as its intended to for RF use). Turn the XG2V2 over and look at the bottom front edge, you should see a tiny plastic rectangle along the curved edge, if the X1S Hub and/or a Blaster does not have a good line of site to it then this will be your problem. If I misunderstood your problem you could try unpairing the original remote this MAY switch it into IR mode so you can teach the X1S.
Thank you for contacting us, the X1S has been updated with a new version, the latest version of the ios app is 3.4.4, and the version of the hub is V3. The new update of the X1S adds the control of RF, and you can add it by selecting RF when you add the device.
Can I support on this somehow to speed up development? Can help test or can supply the key ids from the original remote using a keymapper app on my projector.