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Cannot Register
I really want to use this remote, yet I cannot register. I have and Samsung S21 Ultra. I try to reg. and it says logon has ...
Skinnyg
U Series
1 year ago
500
1
AT&T STB IPH8110 is not working
I am trying to connect my U1 to the AT&T STB model IPH8110. Pressing the power button during setup is not turning off o...
gquiring
U Series
1 year ago
454
1
U1 scroll wheel
I just got my U1, the scroll which selects the device. I can't press the wheel in to select anything, I have to use the but...
gquiring
U Series
1 year ago
713
4
Flirc ir usb
Has anybody used this with the flirc ir usb reciver and windows? Does it work well, is there anything that wouldn't work wi...
PanterA_CFH_420
U Series
1 year ago
1025
3
Login Failed
Hi, I want to register the app, so that I can perform initial setup. "Login Failed." Now what?
MattD
U Series
1 year ago
583
1
Big problem with the app
Hi I'm a new user and I downloaded the app from the Google store But there is a problem that the app does not appear in ful...
KaBoS
U Series
1 year ago
673
3
U1 purchase options on Amazon
Hey there, follwing the "Buy now" link on your U1 site leads to Amazon where you get three options - "2021 updated", "2019"...
LF4Control
U Series
1 year ago
892
1
Questions before purchase
My Harmony remote finally died and I need a replacement. I found Sofabaton by way of Wirecutter. I have some questions befo...
BlahBlahBlah
U Series
1 year ago
1315
3
Change Volume and Channels on two different devices
Hey there, unfortunately I missed the whole X1 Kickstarter thing so I'm limited to getting the U1 now or the X1 later, once...
LF4Control
U Series
1 year ago
870
2
Macro Questions
Is it possible to edit macros (rearrange the steps) that already exist? I see I can delete steps, and add new ones to the e...
jim100
U Series
1 year ago
1287
2
1
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Most Popular Articles
1.
2022.9.9, Major Update of Android APP ,HUB
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【Tutorial】 X1 User Guide and FAQ, Continuously Updated...
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How to program macros?
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X1 Hub Upgrade Already!
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What I learned about the U1 (edited)
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Major Advancement: X1 Hub firmware version V15 is here!
Latest Release
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Problem with two remotes on one hub
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X2 Support for Phillips Hue Scenes
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Feature request
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Bug Do not switch sources
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AVR-4520CI Long Press Volume Commands Not Working
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X2 Hub firmware 6
Latest comments
And no support response what so ever!!!! Are they broke???!!!
Dear Customer, We sincerely apologize for this inconvenience. This is currently a known issue that we have reported to our team. We expect to resolve it in the next update.
Dear Customer, Thank you for your suggestions. I will share them with our team for evaluation to assess their feasibility and consider incorporating them into future updates.
Dear Customer, We apologize for the inconvenience caused. For "Source configuration"---please select the related device in our app--edit--Source configuration--set it up again----for how to identify if you have selected the right input, please go to our app- select this device-click three dots on the right bottom corner --press these virtual keys one by one to identify which one the right input key is. As for some codes of devices, we might have the same keys in our codebase but with a different name. If any input fails to be switched, normally we Add enough delay, like 2-8s delay before this input command under Startup settings page of activity and have some tests after clicking "save" on this page and data sync from Hub to our remote timely. If it fails, please take a screenshot of your Activity's startup sequence and share it with us. We'll review the settings. Thank you. service@sofabaton.com
I have tried the Denon AVR-4520CI code and it works correctly for me so maybe they have fixed it. Just remembered the app does not have press and hold, you are using the remote?
Yes that’s how it works. It can be a little confusing at first and why I said leave the Long Press Feature clear for volume, pressing and holding the volume button will then work as any other remote. Allocating a function to Long Press changes this and the button now has 2 functions so a short press of Play will be Play but pressing and holding Play can be say Stop.