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Not able to switch HDMI Inputs
I have an older Harmony remote that still works but for whatever reason I can no longer update programming. A few people re...
lesahkms
U Series
1 year ago
1641
3
U1 on PC: Button assignment does not work
I purchased a U1 a while ago and received it earlier this month. While controlling IR devices works as expected (minus some...
IngwiePhoenix
U Series
1 year ago
1592
1
How do I get the Verizon remote to work with the new sofabaton?
Pair with Verizon remote so I can use all the features
mborinsky
U Series
1 year ago
562
1
Sony BDP-BX59 Blu-Ray DVD
All steps to connect worked but not all buttons to control DVD is working. So far it is just turning on and off?
sgmfleist
U Series
1 year ago
558
2
TCL Roku TV model 85R745
Is there support for this TV on the Sofabaton U1
Chuck0426
U Series
1 year ago
815
3
Andriod App does not work
I am unable to Register once the Application is installed on my Andriod phone. I also sent an email to SofaBaton@outlook.co...
debaser13
U Series
1 year ago
596
1
Screen on remote does not work.
Just bought the U1 remote. I cannot get the screen on the remote to light up? It seems to add devives on the app but only a...
lonniec103
U Series
1 year ago
565
1
Apple TV sleep
Is there any way to get apple TV to sleep? It seems impossible to get all devices to turn off with this remote since apple ...
mfoga
U Series
1 year ago
1134
5
U1 display keeps randomly turning on
The remote is sitting still and yet the display will randomly turn on as if it has been picked up. I find that when it happ...
skinlab133
U Series
1 year ago
683
2
bluetooth pairing of swisscom TV-Box (HD) not working
guys did buy this remote controll because of the bluetooth feature to replace bluetooth remote controlls. here we are with ...
dondaniel
U Series
1 year ago
1695
2
1
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Most Popular Articles
1.
2022.9.9, Major Update of Android APP ,HUB
2.
【Tutorial】 X1 User Guide and FAQ, Continuously Updated...
3.
How to program macros?
4.
X1 Hub Upgrade Already!
5.
What I learned about the U1 (edited)
6.
Major Advancement: X1 Hub firmware version V15 is here!
Latest Release
1.
Problem with two remotes on one hub
2.
X2 Support for Phillips Hue Scenes
3.
Feature request
4.
Bug Do not switch sources
5.
AVR-4520CI Long Press Volume Commands Not Working
6.
X2 Hub firmware 6
Latest comments
And no support response what so ever!!!! Are they broke???!!!
Dear Customer, We sincerely apologize for this inconvenience. This is currently a known issue that we have reported to our team. We expect to resolve it in the next update.
Dear Customer, Thank you for your suggestions. I will share them with our team for evaluation to assess their feasibility and consider incorporating them into future updates.
Dear Customer, We apologize for the inconvenience caused. For "Source configuration"---please select the related device in our app--edit--Source configuration--set it up again----for how to identify if you have selected the right input, please go to our app- select this device-click three dots on the right bottom corner --press these virtual keys one by one to identify which one the right input key is. As for some codes of devices, we might have the same keys in our codebase but with a different name. If any input fails to be switched, normally we Add enough delay, like 2-8s delay before this input command under Startup settings page of activity and have some tests after clicking "save" on this page and data sync from Hub to our remote timely. If it fails, please take a screenshot of your Activity's startup sequence and share it with us. We'll review the settings. Thank you. service@sofabaton.com
I have tried the Denon AVR-4520CI code and it works correctly for me so maybe they have fixed it. Just remembered the app does not have press and hold, you are using the remote?
Yes that’s how it works. It can be a little confusing at first and why I said leave the Long Press Feature clear for volume, pressing and holding the volume button will then work as any other remote. Allocating a function to Long Press changes this and the button now has 2 functions so a short press of Play will be Play but pressing and holding Play can be say Stop.