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X1S Hub Connection Issues
I am trying to setup a X1S Hub and I am having difficulty connecting to the hub via the App. This is a New hub and I ...
leaf4life
X Series
1 year ago
638
2
Inconsistent Operation with Xfinity XG2V2 DVR
I just purchased the X1S and have it working correctly with 4 devices however, I can't get consistent operation when trying...
Eric_Z06
X Series
1 year ago
189
2
Programing the DirecTV Commands
How do I get the sofabaton programed so that I can use it as my DirecTV remote? The only commands that work is on and...
edandlouise
X Series
1 year ago
197
1
HDMI switcher
Hi there, im thinking of buying the X1 remote and have the following questions. My set up is Sony HT A9 connected via HDMI ...
Woody1970
X Series
1 year ago
625
2
Foxtel
Hi all, I just purchased the U2 Sofabaton, wondering if anyone has been able to get it to control the Foxtel IQ...
megamannz
U Series
1 year ago
582
1
Sky Diavelet SoundBox
I'm evaluating to move from my Harmony Elite to the X1S. Does it control the Sky Soundbox?The elite was controlling it...
kakkamo
X Series
1 year ago
116
1
Samsung QN82Q70TAFXZC
Please add code for Samsung TV QN82Q70TAFXZC
Chest
X Series
1 year ago
169
1
Denon AVR-X4800H - IR Only?
Hi - just got an X1S. For setting up my Denon AVR, can it only be done via IR or is there some way to do it via IP or...
greg4168
X Series
1 year ago
656
3
Support for Bluetooth remote for JMGO (N1)
Is that in the working at all? XGIMI have official support. JMGO I am left to use the Other bluetooth profile which is very...
jslok
X Series
1 year ago
950
8
Request support for LG 45gr95qe
LG has several high-end monitors that use a remote and are probably all identical in function. Learning from the OEM remote...
cruizruiz
U Series
1 year ago
220
1
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Latest comments
And no support response what so ever!!!! Are they broke???!!!
Dear Customer, We sincerely apologize for this inconvenience. This is currently a known issue that we have reported to our team. We expect to resolve it in the next update.
Dear Customer, Thank you for your suggestions. I will share them with our team for evaluation to assess their feasibility and consider incorporating them into future updates.
Dear Customer, We apologize for the inconvenience caused. For "Source configuration"---please select the related device in our app--edit--Source configuration--set it up again----for how to identify if you have selected the right input, please go to our app- select this device-click three dots on the right bottom corner --press these virtual keys one by one to identify which one the right input key is. As for some codes of devices, we might have the same keys in our codebase but with a different name. If any input fails to be switched, normally we Add enough delay, like 2-8s delay before this input command under Startup settings page of activity and have some tests after clicking "save" on this page and data sync from Hub to our remote timely. If it fails, please take a screenshot of your Activity's startup sequence and share it with us. We'll review the settings. Thank you. service@sofabaton.com
I have tried the Denon AVR-4520CI code and it works correctly for me so maybe they have fixed it. Just remembered the app does not have press and hold, you are using the remote?
Yes that’s how it works. It can be a little confusing at first and why I said leave the Long Press Feature clear for volume, pressing and holding the volume button will then work as any other remote. Allocating a function to Long Press changes this and the button now has 2 functions so a short press of Play will be Play but pressing and holding Play can be say Stop.