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Dec 14 purchased updated u1 just stopped working
For some reason the remote just went black and the tv does not receive a signal chang3d batteries no help?.
Drav2222
U Series
1 year ago
495
1
XGIMI Horizon Pro 4K Projector isnt supported?
I looked on the sofabotan webstite before buying to make sure all of my devices were supported and now that I bought it, wh...
danktankk
U Series
1 year ago
1045
2
Page up page down
I have dish network hopper cable TV. My dish remote has page up and page down but isn't on the reassign keys.
Califkid
U Series
1 year ago
812
1
Record macros to change inputs on multiple devices at once
I'm finding that the macro function records keypresses only. This is a problem because, while I can program keypresses, the...
sgreene
U Series
1 year ago
901
1
NYKO Playstation Dongle
Do you have the codes for the NYKO 83040 PS3 Playstation adapter
mcfarlane_neil@hotmail.com
U Series
1 year ago
641
1
Pair U1 to AppleTV
What are the instructions to pair the U1 to Apple TV?? I have tried pairing via bluetooth and the Apple TV doesnt see the U...
Gus2000
U Series
1 year ago
1113
1
Cant add any NVIDIA shield buttons to macros?
When I try to set up a macro to turn on my NVIDIA SHIELD and my TV, all the buttons for the NVIDIA SHIELD show up black and...
lonnieludlow
U Series
1 year ago
744
2
MecoolKM2
MEcool in IR learn will not learn all buttons for androide box and will not find bluetooth is it not supported
oostevieb
U Series
1 year ago
570
1
Power On/Off for Amazon Omni-series Fire TV
Is there some way to get the U1 to turn on/off an Amazon Omni-series Fire TV? I don't think that it uses IR for the power o...
porter
U Series
1 year ago
1271
4
Sofabaton U1 and Marantz AV7706
I have the U1 programmed for a Marantz AV7706. Everytime I switch the remote to the Marantz AV7706 it switches the imput on...
jjez96
U Series
1 year ago
580
1
1
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Latest comments
And no support response what so ever!!!! Are they broke???!!!
Dear Customer, We sincerely apologize for this inconvenience. This is currently a known issue that we have reported to our team. We expect to resolve it in the next update.
Dear Customer, Thank you for your suggestions. I will share them with our team for evaluation to assess their feasibility and consider incorporating them into future updates.
Dear Customer, We apologize for the inconvenience caused. For "Source configuration"---please select the related device in our app--edit--Source configuration--set it up again----for how to identify if you have selected the right input, please go to our app- select this device-click three dots on the right bottom corner --press these virtual keys one by one to identify which one the right input key is. As for some codes of devices, we might have the same keys in our codebase but with a different name. If any input fails to be switched, normally we Add enough delay, like 2-8s delay before this input command under Startup settings page of activity and have some tests after clicking "save" on this page and data sync from Hub to our remote timely. If it fails, please take a screenshot of your Activity's startup sequence and share it with us. We'll review the settings. Thank you. service@sofabaton.com
I have tried the Denon AVR-4520CI code and it works correctly for me so maybe they have fixed it. Just remembered the app does not have press and hold, you are using the remote?
Yes that’s how it works. It can be a little confusing at first and why I said leave the Long Press Feature clear for volume, pressing and holding the volume button will then work as any other remote. Allocating a function to Long Press changes this and the button now has 2 functions so a short press of Play will be Play but pressing and holding Play can be say Stop.