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How to add Google Assistant?
I'm in the Google Home app, but 'sofabaton' isn't available as one of the selectable devices.
JD2005
X Series
1 year ago
1098
5
We have a big problem
Hi, I got the X1 today. i followed all instructions, watched the video, place my iPhone and the device on 2.4 GHz WiFi. The...
Kopoly
X Series
1 year ago
1465
10
Sorting Favorite does not work
Sorting the order of favorite keys does not work. You can rearrange them on the screen but when you press Complete and sync...
MrEcosse
X Series
1 year ago
842
2
Macro Favorite Keys shown twice
I have created Favorite macro key commands to select favorite channels. The commands work and show OK on the app. But on th...
MrEcosse
X Series
1 year ago
1215
1
X1 Lift to Wake?
Does the X1 have an accelerometer to enable lift to wake?
bmfkai
U Series
1 year ago
1271
2
X1 will not connect to wifi
I have an X1 (a gift, via Kickstarter). I have followed the instructions. My phone provisions the X1 successfully via Bluet...
mwrauk
U Series
1 year ago
3570
14
Challenges customizing the U1
Additional channels that I would like to add include Paramount+ and YouTube TV Learning using the original remote is very...
HinckleyBob
U Series
1 year ago
584
1
How to turn on the remote...
Maybe I'm missing something but I can't figure out how to turn the remote on... It was charging all night and none of the b...
iamthedrake
U Series
1 year ago
654
4
IR Distance to Vizio TV Much too Short
I just got my first SofaBaton the other day, but when trying it out, I found that I needed to be within 3-5 feet of my Vuzi...
Moosebowl
U Series
1 year ago
987
2
X1 iniital setup iOS Help...
Hey guys, I received mine X1 Today However, I'm running into a problem I go to connect the Bluetooth to my iPhone and goes ...
tfraley
U Series
1 year ago
1742
8
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Most Popular Articles
1.
2022.9.9, Major Update of Android APP ,HUB
2.
【Tutorial】 X1 User Guide and FAQ, Continuously Updated...
3.
How to program macros?
4.
X1 Hub Upgrade Already!
5.
What I learned about the U1 (edited)
6.
Major Advancement: X1 Hub firmware version V15 is here!
Latest Release
1.
Problem with two remotes on one hub
2.
X2 Support for Phillips Hue Scenes
3.
Feature request
4.
Bug Do not switch sources
5.
AVR-4520CI Long Press Volume Commands Not Working
6.
X2 Hub firmware 6
Latest comments
And no support response what so ever!!!! Are they broke???!!!
Dear Customer, We sincerely apologize for this inconvenience. This is currently a known issue that we have reported to our team. We expect to resolve it in the next update.
Dear Customer, Thank you for your suggestions. I will share them with our team for evaluation to assess their feasibility and consider incorporating them into future updates.
Dear Customer, We apologize for the inconvenience caused. For "Source configuration"---please select the related device in our app--edit--Source configuration--set it up again----for how to identify if you have selected the right input, please go to our app- select this device-click three dots on the right bottom corner --press these virtual keys one by one to identify which one the right input key is. As for some codes of devices, we might have the same keys in our codebase but with a different name. If any input fails to be switched, normally we Add enough delay, like 2-8s delay before this input command under Startup settings page of activity and have some tests after clicking "save" on this page and data sync from Hub to our remote timely. If it fails, please take a screenshot of your Activity's startup sequence and share it with us. We'll review the settings. Thank you. service@sofabaton.com
I have tried the Denon AVR-4520CI code and it works correctly for me so maybe they have fixed it. Just remembered the app does not have press and hold, you are using the remote?
Yes that’s how it works. It can be a little confusing at first and why I said leave the Long Press Feature clear for volume, pressing and holding the volume button will then work as any other remote. Allocating a function to Long Press changes this and the button now has 2 functions so a short press of Play will be Play but pressing and holding Play can be say Stop.