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Cannot get X1 to learn from existing remotes
I cannot get X1 to learn any buttons from any remotes that I have. Is anyone else having issues with this?
khsjeepr82
X Series
1 year ago
2326
12
Will a X1 work for multiple rooms?
I have 7 Tvs in 6 differnet rooms with 5 Roku sticks and two being Roku TVs. Since the X1 dose not have an IR blaster built...
spsellers
X Series
1 year ago
1184
4
Device sleep causes out of sync activities
A problem I've encountered is when your TV and other devices eventually go to sleep when not in use, the remote remains in ...
JD2005
X Series
1 year ago
947
6
X1 won't connect to Eero
I have an Eero mesh network. I tried disabling the 5ghz signal but X1 will not connect.
dubblezh
X Series
1 year ago
1429
8
Anyone get the manual learning feature to work properly?
The fact that most of my IR remotes are not listed in the database is a little concerning. But even more concerning is that...
jparATMOS
X Series
1 year ago
838
5
Add Yamaha TRS - 700
I received my XI remote yesterday and I am not able to add my receiver. My entire video and audio set up passes through the...
cyn5351
X Series
1 year ago
660
6
Hue Emulation and X1
I'm using the X1 with hue emulation via home assistant, as i don't have hue lights. Also one of my PC's is configured as a ...
kaigame
X Series
1 year ago
1451
3
Button lag
Hello! I love the U1 remote. However there's one thing bothering me that I don't know how to fix - the buttons have signifi...
Remotezeo
U Series
1 year ago
1709
5
Firewall ports used by X1
What ports are used for communication between the X1 hub and any device with the Sofabaton app? I'd like to put the Hub on ...
SDeath
X Series
1 year ago
1601
12
This is what we waited for? Seriously?
I bought into the hype of the X1 on Kickstarter, and that's my fault. I should have at least taken a single look at the app...
cajunflavoredbob
X Series
1 year ago
1413
13
1
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Latest comments
And no support response what so ever!!!! Are they broke???!!!
Dear Customer, We sincerely apologize for this inconvenience. This is currently a known issue that we have reported to our team. We expect to resolve it in the next update.
Dear Customer, Thank you for your suggestions. I will share them with our team for evaluation to assess their feasibility and consider incorporating them into future updates.
Dear Customer, We apologize for the inconvenience caused. For "Source configuration"---please select the related device in our app--edit--Source configuration--set it up again----for how to identify if you have selected the right input, please go to our app- select this device-click three dots on the right bottom corner --press these virtual keys one by one to identify which one the right input key is. As for some codes of devices, we might have the same keys in our codebase but with a different name. If any input fails to be switched, normally we Add enough delay, like 2-8s delay before this input command under Startup settings page of activity and have some tests after clicking "save" on this page and data sync from Hub to our remote timely. If it fails, please take a screenshot of your Activity's startup sequence and share it with us. We'll review the settings. Thank you. service@sofabaton.com
I have tried the Denon AVR-4520CI code and it works correctly for me so maybe they have fixed it. Just remembered the app does not have press and hold, you are using the remote?
Yes that’s how it works. It can be a little confusing at first and why I said leave the Long Press Feature clear for volume, pressing and holding the volume button will then work as any other remote. Allocating a function to Long Press changes this and the button now has 2 functions so a short press of Play will be Play but pressing and holding Play can be say Stop.