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Dreadful waste of $$ and time
I couldn't even register to open the app. Never ever received verification code. The online "manual" doesn't show the remot...
Charlie1007
X Series
1 year ago
642
3
Volume buttons lag with Denon receiver
Anyone else running into this issue with a Denon Home Theater receiver or any other receiver?
YeezyBot
X Series
1 year ago
1123
7
X1 IR needs repeated button presses to work
I finally was able to program my TV, but now commands won't register unless I tap the key twice quickly, or just hold the b...
lamb0985
X Series
1 year ago
1211
8
Remove the "power off" action
HI there, I'd like to remove the power off action under the activities section, there isn't an option currently to do this ...
josephjhaney9
X Series
1 year ago
1091
4
U1 remote and YouTube TV / stop button won't work
Hi, all. Looking for some advice... All of a sudden the "stop" button on my U1 remote has stopped working with YouTube TV. ...
SofaChris
U Series
1 year ago
886
4
X1 code learning does not work
I see this mentioned in other posts but I have the same problem. I just can't get the app to learn any code from any remote...
Ward000
X Series
1 year ago
908
7
Nvidia Shield loosing connection
Hello, I have hooked up the X1 to my nvidia shield and it pairs correclty and works at first. Once I switch to another acti...
cwaw9d
X Series
1 year ago
2486
11
Need older Samsung TV model PN50A450P1D added
Just as the title suggests, I need my my older TV added to the database. Also unable to learn codes from the old remote. Th...
meckman
X Series
1 year ago
568
2
Is SOFABATON support ignoring us?
It looks to me as if they aren't listening or replying to anyone? Countless problems already, clearly not even close to lau...
Alber
X Series
1 year ago
758
4
How long to charge the remote initialy?
Just got the X1. How long to keep the remote plugged in to be fully charged?
Unclebubbies
X Series
1 year ago
915
5
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Most Popular Articles
1.
2022.9.9, Major Update of Android APP ,HUB
2.
【Tutorial】 X1 User Guide and FAQ, Continuously Updated...
3.
How to program macros?
4.
X1 Hub Upgrade Already!
5.
What I learned about the U1 (edited)
6.
Major Advancement: X1 Hub firmware version V15 is here!
Latest Release
1.
Problem with two remotes on one hub
2.
X2 Support for Phillips Hue Scenes
3.
Feature request
4.
Bug Do not switch sources
5.
AVR-4520CI Long Press Volume Commands Not Working
6.
X2 Hub firmware 6
Latest comments
And no support response what so ever!!!! Are they broke???!!!
Dear Customer, We sincerely apologize for this inconvenience. This is currently a known issue that we have reported to our team. We expect to resolve it in the next update.
Dear Customer, Thank you for your suggestions. I will share them with our team for evaluation to assess their feasibility and consider incorporating them into future updates.
Dear Customer, We apologize for the inconvenience caused. For "Source configuration"---please select the related device in our app--edit--Source configuration--set it up again----for how to identify if you have selected the right input, please go to our app- select this device-click three dots on the right bottom corner --press these virtual keys one by one to identify which one the right input key is. As for some codes of devices, we might have the same keys in our codebase but with a different name. If any input fails to be switched, normally we Add enough delay, like 2-8s delay before this input command under Startup settings page of activity and have some tests after clicking "save" on this page and data sync from Hub to our remote timely. If it fails, please take a screenshot of your Activity's startup sequence and share it with us. We'll review the settings. Thank you. service@sofabaton.com
I have tried the Denon AVR-4520CI code and it works correctly for me so maybe they have fixed it. Just remembered the app does not have press and hold, you are using the remote?
Yes that’s how it works. It can be a little confusing at first and why I said leave the Long Press Feature clear for volume, pressing and holding the volume button will then work as any other remote. Allocating a function to Long Press changes this and the button now has 2 functions so a short press of Play will be Play but pressing and holding Play can be say Stop.