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This is what we waited for? Seriously?
I bought into the hype of the X1 on Kickstarter, and that's my fault. I should have at least taken a single look at the app...
cajunflavoredbob
X Series
1 year ago
1394
13
How to add Google Assistant?
I'm in the Google Home app, but 'sofabaton' isn't available as one of the selectable devices.
JD2005
X Series
1 year ago
1074
5
We have a big problem
Hi, I got the X1 today. i followed all instructions, watched the video, place my iPhone and the device on 2.4 GHz WiFi. The...
Kopoly
X Series
1 year ago
1387
10
Sorting Favorite does not work
Sorting the order of favorite keys does not work. You can rearrange them on the screen but when you press Complete and sync...
MrEcosse
X Series
1 year ago
828
2
Macro Favorite Keys shown twice
I have created Favorite macro key commands to select favorite channels. The commands work and show OK on the app. But on th...
MrEcosse
X Series
1 year ago
1200
1
X1 Lift to Wake?
Does the X1 have an accelerometer to enable lift to wake?
bmfkai
U Series
1 year ago
1252
2
X1 will not connect to wifi
I have an X1 (a gift, via Kickstarter). I have followed the instructions. My phone provisions the X1 successfully via Bluet...
mwrauk
U Series
1 year ago
3513
14
Challenges customizing the U1
Additional channels that I would like to add include Paramount+ and YouTube TV Learning using the original remote is very...
HinckleyBob
U Series
1 year ago
578
1
How to turn on the remote...
Maybe I'm missing something but I can't figure out how to turn the remote on... It was charging all night and none of the b...
iamthedrake
U Series
1 year ago
648
4
IR Distance to Vizio TV Much too Short
I just got my first SofaBaton the other day, but when trying it out, I found that I needed to be within 3-5 feet of my Vuzi...
Moosebowl
U Series
1 year ago
983
2
1
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161
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Most Popular Articles
1.
2022.9.9, Major Update of Android APP ,HUB
2.
【Tutorial】 X1 User Guide and FAQ, Continuously Updated...
3.
X1 Hub Upgrade Already!
4.
How to program macros?
5.
What I learned about the U1 (edited)
6.
Major Advancement: X1 Hub firmware version V15 is here!
Latest Release
1.
X2, I want to Like it, but so many problems
2.
Alexa Skill Suddenly Stopped Working
3.
X1 IR Learning Won't Work
4.
X3 area
5.
Automatically Added Delay.
6.
X2 Options
Latest comments
I am having the same issue, the above advice isn't helpful because this is a Bluetooth device not IR. We need a Bluetooth guide command. This buttons absence makes it impossible to use
New to the X2. Having a lot of trouble getting it to work with AT&T DVR. IPH8110.
Yes...I noticed this too.
So, I have had the X2 for a week, here are the annoyances with this beautiful but hard work animal. 1. Sort the GUI start screen, who needs a “sync”, “version” or “settings” soft button when it’s picked up. 2. Allow to copy functions across to other devices, ie, make it simple to add amp volume to CD function, instead of having to relearn the amp remote. 3. Just discovered the “press and hold” function on macros is utterly rubbish, as the timer only works between functions, when you want to press, wait 2 seconds, then do the function. It feels great, has a great weight, and works great. The hub activates all my hardware with no failures. Allow the start screen to be programmed to have any device/function. I accept that this can’t be changed, but why the hell was a stop hard button not included instead of the pointless “DVR” button?
Dear Customer, We apologize for any inconvenience caused. The X2 only supports 24G WiFi. 5G WiFi is currently not supported. Regarding Bluetooth device pairing: During pairing, you should see two Bluetooth pairing options: BLE and BT. Either can be selected. If you cannot locate Sofabaton in your Bluetooth device list, try restarting the device. Additionally, if your Bluetooth device is paired with other Bluetooth remotes or devices, we recommend unpairing them first before attempting to pair again. Regarding the V5 upgrade prompt upon entering the app: V5 is the hub's version, which is a new release launched today. The upgrade prompt during initial remote setup refers to the remote's version. Currently, both the remote and hub are at the latest V5 version.
Dear Customer, We apologize for any inconvenience caused.We recommend restarting your hub. Please use your current account to complete the setup new Hub process again by pressing the button on the back of Hub until it flashes blue and then select " Set up new Hub" and reconnect the Hub to wifi and finally select "Connect to Hub" in our app. BTW, This process will not delete any data from our system, just let Hub access our cloud again, so as to facilitate the synchronization of activities information to the cloud. the above fails, please go to "Scenes" section of Alexa app, and delete all the items related to Sofabaton, all of these. a. Then go to Alexa app---More---SKILL & Games---search "Sofabton"--- Disable skill b. Enable to use again (Alexa app---More---SKILL & Games---search Sofabton--- Enable to use) c. Go to "Device" --press "+”--Add Group--next--select any room you want ( living room, kitchen etc.)--next--Select the activities you created in our app.