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X1 does not work with my Sonia Bravia OLED TV
I just purchased an X1 on Amazon. I updated the firmware on the hub, and I loaded in my devices. Thru the app, ...
Mrfman
X1
1 year ago
325
1
X1 is unreliable- ready to return it
Roku is the latest ultra model. Model 4802R. It is hardwired to the network. It is not on WiFi. Control of the Roku using t...
BoilerJay
X1
1 year ago
316
1
LG Will not turn off
I have a macro that turns on my LG TV, Onkyo Amp and Fire Stick as follows: Macro for power key: Onkyo Power On 1.0 second ...
HerbS
U1
1 year ago
346
2
U2 will not pair with DirectTV
New U2 will not learn from DirectTV Gemini Air or recognize/pair P21KW-500 dongle. Please fix issues so DirectTV user...
The_Dude
U1
1 year ago
298
1
Purchase IR blasters
Hi Sofabaton team I have emailed service@sofabaton.com and have not had a reply yet (13 days) Is support best via...
eyegofast
X1
1 year ago
467
7
Please upgrade u1 firmware
Please upgrade u1 firmware, some of my buttons aren't working on any device.
mattmayatt
U1
1 year ago
301
1
samsung tv
the codebase for the samsung UN60H6203AF does not work at all - my actual model number is UN60H6203AFXZA (XZA at the end).&...
wrparis
X1
1 year ago
252
0
Chromecast Mic with U2 remote
Hi there, I recently bought a sofabaton u2 and I'm wondering how to get the mic option working with my chromcast sea...
jhumphreys
Remote control
1 year ago
374
0
Formovie Projector: Powers off, but not on
Everything on my Formovie Projector is working, with the exception of being able to turn the porjector on with my X1. ...
waltgrace
X1
1 year ago
375
3
Hub connection - constantly losing communication
App cannot and will not, no matter what I do, maintain contact with the hub. I have created a separate 2.4 GHz network, rem...
jaycurn
X1
1 year ago
204
2
1
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Latest comments
Thank you for contacting us, the number of devices and Activity added does not exceed 60.
Sorry for the inconvenience, please note that your phone should not have VPN turned on. if your router is set up with AP isolation, it is recommended that you turn it off.
The X1 series has a steep learning curve and can be frustrating to start with but if you want to get the most out of what is easily the best universal remote, for the money, you will need something you clearly don't have, patience, so just send it back.
When you say it doesn’t work “consistently” implies to me it works sometimes so is probably due to the IR receiver being in a stupid place on the XG2V2 (as its intended to for RF use). Turn the XG2V2 over and look at the bottom front edge, you should see a tiny plastic rectangle along the curved edge, if the X1S Hub and/or a Blaster does not have a good line of site to it then this will be your problem. If I misunderstood your problem you could try unpairing the original remote this MAY switch it into IR mode so you can teach the X1S.
Thank you for contacting us, the X1S has been updated with a new version, the latest version of the ios app is 3.4.4, and the version of the hub is V3. The new update of the X1S adds the control of RF, and you can add it by selecting RF when you add the device.
Can I support on this somehow to speed up development? Can help test or can supply the key ids from the original remote using a keymapper app on my projector.