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Can't get to devices screen
I want to try out the app on Android to see whether my devices are supported. I registered, then selected the "haven't purc...
Steve45
U Series
1 year ago
1017
1
Anthem cant configure
Although the x1 states it support Anthem I am unable to configure the remote to use my Anthen AVM-60 ot str preamp can anyo...
elton1955
X Series
1 year ago
758
0
SofaBaton X1 Smart Remote: will be fixed by April 12th
Dear SofaBaton Customer, Thank you for choosing SofaBaton X1 Smart Remote. Some of the following known bugs will be fixed b...
SofaBaton
X Series
1 year ago
1263
6
Latest Android v3.1.6 app is worst than the previous
Hi, I just downloaded and tried the latest Android App for Sofabaton and it i worst than the prior version. For start the c...
cohortcw
X Series
1 year ago
598
0
【Tutorial】Can't find the codebase? Submit to join
Our code base resources are very extensive and fully compatible with mainstream audio and video equipment. Or you can also ...
SofaBaton
X Series
1 year ago
3691
148
【Tutorial】 Guidelines for connecting X1-Hub to wifi
If the HUB cannot connect to the network, please refer to the following video to complete. https://www.youtube.com/watch?v=...
SofaBaton
X Series
1 year ago
7428
10
No inputs on my Marantz device
I added marantz receiver and doesnt show any inputs. so i am unable to choose correct inputs when creating activities
mattg
X Series
1 year ago
1090
20
Still have not received a tracking for my order
It seems that many have already received their X1 remote. I am able to find my order thru the link in the last kickstarter ...
Rgeeezy
X Series
1 year ago
429
0
X1 Edit Startup Sequence no longer works for me
I was originally able to add delays to the startup sequence of several startup activities. I no longer can, since the start...
lcericks2
X Series
1 year ago
628
1
Cannot add devices
I believe i have my hub synced. After i click to add devices and in the page that says quick search the app spins and then ...
mattg
X Series
1 year ago
551
3
1
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Most Popular Articles
1.
2022.9.9, Major Update of Android APP ,HUB
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【Tutorial】 X1 User Guide and FAQ, Continuously Updated...
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How to program macros?
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X1 Hub Upgrade Already!
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What I learned about the U1 (edited)
6.
Major Advancement: X1 Hub firmware version V15 is here!
Latest Release
1.
Problem with two remotes on one hub
2.
X2 Support for Phillips Hue Scenes
3.
Feature request
4.
Bug Do not switch sources
5.
AVR-4520CI Long Press Volume Commands Not Working
6.
X2 Hub firmware 6
Latest comments
And no support response what so ever!!!! Are they broke???!!!
Dear Customer, We sincerely apologize for this inconvenience. This is currently a known issue that we have reported to our team. We expect to resolve it in the next update.
Dear Customer, Thank you for your suggestions. I will share them with our team for evaluation to assess their feasibility and consider incorporating them into future updates.
Dear Customer, We apologize for the inconvenience caused. For "Source configuration"---please select the related device in our app--edit--Source configuration--set it up again----for how to identify if you have selected the right input, please go to our app- select this device-click three dots on the right bottom corner --press these virtual keys one by one to identify which one the right input key is. As for some codes of devices, we might have the same keys in our codebase but with a different name. If any input fails to be switched, normally we Add enough delay, like 2-8s delay before this input command under Startup settings page of activity and have some tests after clicking "save" on this page and data sync from Hub to our remote timely. If it fails, please take a screenshot of your Activity's startup sequence and share it with us. We'll review the settings. Thank you. service@sofabaton.com
I have tried the Denon AVR-4520CI code and it works correctly for me so maybe they have fixed it. Just remembered the app does not have press and hold, you are using the remote?
Yes that’s how it works. It can be a little confusing at first and why I said leave the Long Press Feature clear for volume, pressing and holding the volume button will then work as any other remote. Allocating a function to Long Press changes this and the button now has 2 functions so a short press of Play will be Play but pressing and holding Play can be say Stop.