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Mutliple requests for remote code addition support
Kevin Hansen hansen.kevin@gmail.com 10:54 AM (2 minutes ago) to HDB Dear Sofabaton Team, I am writing to again request code...
Kevinx5
X1
1 year ago
551
1
New X1 update
4-11-2022 New update from Sofabaton for the new X1 remote. I, like many other people, have had numerous issues with my remo...
jbonham
X1
1 year ago
3369
6
Sofabaton App Update (iOS 3.1.8)
The latest update to the app, which promised a bunch of fixes, doesn'resolve the "searching for X1-hub via wifi" issue. Ple...
jBizzle
X1
1 year ago
944
1
X1 - unable to connect if the WiFi network is using a class B
I many wireless devices so I do not use a 192.168.0.x (class C) network. I use a class B that is 172.16.x.x. If I put the X...
dagkp
X1
1 year ago
458
0
A horrible piece of useless junk
This remote (the X1) is so badly broken that I don't even know where to begin. The X1 is so crippled in its capabilities th...
bigfootea
X1
1 year ago
1213
2
How do I set all volume controls to be the amp?
On the U1 I managed to get the remote to control the amp on all devices for the volume. we don't use the Tv speakers at all...
Becky
U1
1 year ago
2121
1
Key sends multiple characters
The problem is on a U1 and the three key sends four 3's every time. I can reprogram the button to a 2 and it works correctl...
rknoll
U1
1 year ago
971
3
Initial Feedback on X1 Android App v3.1.7
Tried the latest release for Android App v3.1.7. Sofabaton had fixed the following: 1-Tasks loading in the Activity for on...
cohortcw
X1
1 year ago
1294
2
How do you get Google voice assistant working?
Just received my unit, the setup isn't seamless. I have a Nvidia shield TV and i'm trying to get the Google voice working b...
Irishwalton
X1
1 year ago
2715
9
Can't register the App
I've downloaded the App and tried to register but it won't send me a verification code to my email. I've tried 2 different ...
SteveS
U1
1 year ago
628
2
1
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Latest comments
Dear Customer, we sincerely apologize for this inconvenience. The battery life of the remote control may decrease over time. We recommend using the original charging cable when charging. It is best to charge for at least 3 hours. The battery in the X series is non-removable.
Here is the link to the support thread with Telus https://forum.telus.com/discussions/My_Home_Services_and_Devices/rb21t-remote-and-telustv-24s-ir-or-bt/176180
I did get word from Telus that the remote is only IR in the initial setup and once the remote connects to the box it is only Bluetooth no IR. I have tried to add Android TV box and Other but can't get it to learn button commands I only get the continously spinning circle regular or long pressing the Telus remote button nothing registers with the base.
hi ich habe es bereits mit dem support geklärt und konnte einen defekt des hubs eingrenzen. nach rückgabe beim verkäufer und neu bestellung tritt der fehler bei der neuen fernbedienung nicht mehr auf!! bis auf den aufgetrettenen fehler ist die fernbedienung ein definitiv geglückte weiterentwicklung der logitech harmony !! mit der kam ich nie zurecht, mit der X1S dagegen gibts keine probleme mit der einrichtung und steuerung!!!
I know it is infrared only . As for saving other learned commands, that is precisely what it won't do. Volume up/down are the only two buttons that stick; everything else gets tossed.
We apologize, but the software cannot force the saving of learned commands. You may first save other commands that have been successfully learned. Regarding the learning function, it can only learn infrared signals from remote controls. If a remote control or button uses Bluetooth signals, it cannot be learned.