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Cannot operate the Auralic Altair g2.1 with a Sofabaton X1S
Hi, Has anyone succeeded in operating an Altair g2.1 from a Sofabaton remote (preferably X1 or X1s)? I have tried every Aur...
Archistorien
X Series
1 year ago
185
1
Sonos speaker group
Hi, it seems that with the X1S, although you can select all your grouped Sonos speakers, increase or decrease to the volume...
mikemc24
X Series
1 year ago
567
1
Repeat commands
I am finding that twist commands will not be recognised. On my VU+ Solo 2 there are arrow left and right commands. Both are...
mgblugs
X Series
1 year ago
396
3
X1- Turn on by itself
Over the past 2 weeks after installation, the TV is turnign itself on at night 4-5 hours after we go to bed. Any sugg...
sturub
X Series
1 year ago
142
1
Unable to add Devices
I'm unable to search a model nor am I able to learn from the original remote.. Gives me a "-1001-". The "Test command from ...
victora
Remote control
1 year ago
313
1
Zappiti Remote
Anyone ever upgraded a Zappiti remote with a X1S?
victora
X Series
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1
App Dark Mode, iOS Widget Support
New owner coming from a Harmony Elite, and right away would love to see a Dark Mode version of the app. I would also love t...
Blake
Remote control
1 year ago
443
1
U2 Double Click Issue
Howdy, I just recieved my Sofabaton U2 remote. I purchased a U1 about a year ago but it was so complicated I stopped...
Boomer
Remote control
1 year ago
1518
8
Can you add the Panasonic TV-77Z93AEG to the cloud list please
I cant found them
KaiErle
Remote control
1 year ago
134
1
Alexa Routine Trigger
I'd like to know if there is a way to add Alexa Routine triggers to the X1S. I know the Sofabaton skill allows you to...
BalanBro
X Series
1 year ago
784
4
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Latest comments
And no support response what so ever!!!! Are they broke???!!!
Dear Customer, We sincerely apologize for this inconvenience. This is currently a known issue that we have reported to our team. We expect to resolve it in the next update.
Dear Customer, Thank you for your suggestions. I will share them with our team for evaluation to assess their feasibility and consider incorporating them into future updates.
Dear Customer, We apologize for the inconvenience caused. For "Source configuration"---please select the related device in our app--edit--Source configuration--set it up again----for how to identify if you have selected the right input, please go to our app- select this device-click three dots on the right bottom corner --press these virtual keys one by one to identify which one the right input key is. As for some codes of devices, we might have the same keys in our codebase but with a different name. If any input fails to be switched, normally we Add enough delay, like 2-8s delay before this input command under Startup settings page of activity and have some tests after clicking "save" on this page and data sync from Hub to our remote timely. If it fails, please take a screenshot of your Activity's startup sequence and share it with us. We'll review the settings. Thank you. service@sofabaton.com
I have tried the Denon AVR-4520CI code and it works correctly for me so maybe they have fixed it. Just remembered the app does not have press and hold, you are using the remote?
Yes that’s how it works. It can be a little confusing at first and why I said leave the Long Press Feature clear for volume, pressing and holding the volume button will then work as any other remote. Allocating a function to Long Press changes this and the button now has 2 functions so a short press of Play will be Play but pressing and holding Play can be say Stop.