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Buttons not learning
I have just purchased this after reading good reviews however straight away I have issues with a few of my devices that my ...
saxie1968
X1
1 year ago
236
1
X1 Remote Frozen
No matter what I try (I've tried everything SofaBaton support recommends), the X1 remote is stuck on the "Turning Off" scre...
ejackowiak
Remote control
1 year ago
364
1
X1 losses Bluetooth connection to Sony Tv
I recently installed an X1 for use with a HT, consisting of a Yamaha AVR (IR), Spectrum cable box (IR), Roku Ultra (IR) and...
Buster
X1
1 year ago
244
2
8 Months Using X1
I have been using the X1 for 8 months. I previously had a Harmony Hub with Companion Remote. After 8 Months I t...
mroy5150
X1
1 year ago
496
9
Setting up a new u2
Just got my U2. Thought I would give you my take so far (previous remote - Harmony 650) I have a Philips TV, a Denon AVR, F...
Seaking4Driver
U1
1 year ago
992
1
Addition to the U2 Remote
Could you please add the Philips OLED 808 database (UK)
Seaking4Driver
Remote control
1 year ago
174
0
denon avc-x6700h
Hi please can you add this avr amp , thanks
Sax1e
X1
1 year ago
155
2
Missing TV
can the samsung tv UE40T5300 be added please?
micktwit
Remote control
1 year ago
165
0
U2 /LG soundbar /double click
I recently purcharged U2, and when I added LG soundbar, I found that it is double-clicked on sound up and down. So, I manua...
joonk
U1
1 year ago
207
1
X1 left button has stopped working
Hello, i have the following model X1 FCC ID: 2AXDU-B1SPRO, its less than a year old and the left button has stopped working...
SamHou1
X1
1 year ago
164
1
1
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12
13
14
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168
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Latest comments
Thank you for contacting us, the number of devices and Activity added does not exceed 60.
Sorry for the inconvenience, please note that your phone should not have VPN turned on. if your router is set up with AP isolation, it is recommended that you turn it off.
The X1 series has a steep learning curve and can be frustrating to start with but if you want to get the most out of what is easily the best universal remote, for the money, you will need something you clearly don't have, patience, so just send it back.
When you say it doesn’t work “consistently” implies to me it works sometimes so is probably due to the IR receiver being in a stupid place on the XG2V2 (as its intended to for RF use). Turn the XG2V2 over and look at the bottom front edge, you should see a tiny plastic rectangle along the curved edge, if the X1S Hub and/or a Blaster does not have a good line of site to it then this will be your problem. If I misunderstood your problem you could try unpairing the original remote this MAY switch it into IR mode so you can teach the X1S.
Thank you for contacting us, the X1S has been updated with a new version, the latest version of the ios app is 3.4.4, and the version of the hub is V3. The new update of the X1S adds the control of RF, and you can add it by selecting RF when you add the device.
Can I support on this somehow to speed up development? Can help test or can supply the key ids from the original remote using a keymapper app on my projector.