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Can you cover the green light on the front of the X1 hub?
Can you cover the light on the front of the X1 hub with a sticker like this? The light is distracting and annoying but is i...
TK423
X1
1 year ago
502
3
Lutron Caseta support
Has there been any requests for Lutron Caseta support? Specifically their smart lighting hub. Sofabaton would you please wo...
Wesley84
X1
1 year ago
1290
8
Help!
I just tried to install my X1 I received from Amazon yesterday. It just says that it doesn't find my hub. I have tried a lo...
JimHoward
X1
1 year ago
502
1
Where to purchase additional IR emitters
Hello I damaged the dual emitter while trying to move it after applying the adhesive. It came apart. I don't see an option ...
Veger70
X1
1 year ago
758
1
U1 with FireTV and volume buttons not working
Connected a U1 remote today to my Fire TV and the remote does not adjust volume or activate the power option. The numeric k...
dshook44
U1
1 year ago
906
5
U1 screen starting to dim
I have an ~2year old U1 and suddenly the screen is unusualy dim. In particular the right side of the display is especially ...
minime
U1
1 year ago
498
1
Activity problem power state
I have a anthem AVM60 the X1 added the device and it works well in several of my activities but when using with either my O...
Veger70
X1
1 year ago
810
3
X1 remote freezing
noticing that after a few hours, x1 remote no longer is able to control devices. tried syncing but it fails @ 0%. it often ...
Dave3rd
X1
1 year ago
902
10
Renaming Bluetooth Keys
Hello I recently received the X1 and have been setting it up with my Zidoo Z9X using bluetooth because its faster response ...
Skynet
X1
1 year ago
821
2
Rogers Ignite - Better but still issues
I have upograded to the latest software on all fronts. Thimgs are definately working better. There is still an issue with t...
crewze
X1
1 year ago
1363
7
1
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106
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2022.9.9, Major Update of Android APP ,HUB
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【Tutorial】 X1 User Guide and FAQ, Continuously Updated...
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X1 Hub Upgrade Already!
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What I learned about the U1 (edited)
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Major Advancement: X1 Hub firmware version V15 is here!
Latest Release
1.
Virgin media box dose not work and will not work
2.
Charging Issue
3.
X1S activities long press volume down not working
4.
App fails on multiple devices
5.
Media Player: Long press and scrolling not working
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Hisense TV
Latest comments
The virgin media box is a RF mix with Bluetooth and IR and I was informed of that from a virgin engineer and all that is available on the sofabaton list is IR so then only four commands work in total
But ziggo dose not give you all the commands
Hello there, yer it is in your list but none of the commands work has your company actually tested it because it’s miss information to tell your customers it works with out actually testing it yourself now I have spent £187 on a paper weight and I will have to send it back
If it's the same in device mode, you can try testing the volume buttons in the app. If it still can't be long pressed, you can try to fix it by selecting Device--Edit--add/repair commads. select volume buttons to fix, select a suitable command from cloud. choose another command instead.
Thank you for reaching out. In your case, please use the original cable and charger attached to charge it for 20 minutes and check if it will power on. If it's still not working, please take a video(the video is about the original charger charging the hub, which responds; but the original charging cable charging the remote doesn't respond to anything) of that issue and send it to us. We will locate the issue and give you a proper solution. And you can also try to use another USB-A to USB-C to charge the remote and test if the remote is broken or the charging cable is faulty. You can share it in our email, thanks.service@sofabaton.com
The X1 and X1s do have Macros. To create one press Edit and select the Activity you wish to add one too, press Favorites then Add Macro Keys.