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Is there a problem with the support system? I used the app to ask if 3 devices had codes for the U1, each time, the pop-up ...
Homer
U Series
1 year ago
542
0
alexa login via google
right now when enabling the sofabaton skill only user/password login is supported, can you please add google / socail login...
vajonam
X Series
1 year ago
632
1
alexa to find remote
I want to be able to launch "find X1 remote" from alexa. My idea is to create a activity called find remote and call that f...
vajonam
X Series
1 year ago
554
2
Will you sell your products in Europe?
Will you sell your controls in Europe? Or do you already sell them in a store? Any distributor in Spain?
Albertron
U Series
1 year ago
457
4
Sagetv hd300
I am trying to use the X1 with a Sagetv hd300. How do I customize the scroll wheel for learned codes from my existing remote?
bitmaker
X Series
1 year ago
424
1
No codes for Epson 5050ube
Hello, I cannot find any codes for Epson 5050ube. My activities work only sometimes due to this as even when I manually con...
stonera15
X Series
1 year ago
2106
1
Remote woke up but do not connect to hub.
Sometime when I woke up the remote and start an activitie... It loop indefinively. I see the small animation on remote but ...
PeterArmor
X Series
1 year ago
826
10
Continuous Pairing
Just bought a new Sofabaton U1 and am unable to get anywhere with it as it keeps pairing. Seems to connect ok then in the m...
Fatcat
U Series
1 year ago
461
1
Dealer Request
Is there an intention to setup dealers who can support users? Thank you, Chris Foster Command Performance In Nampa I...
fosterctan
X Series
1 year ago
584
4
Yamaha R-N303 correction
Can it be looked into for the Yamaha R-N303 that on the original remote, it has dedicated buttons for the following inputs:...
The_Path_616
X Series
1 year ago
406
1
1
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Latest comments
As long as you store the detected IP address when connected to the 2.4GHz WiFi, and try to use it first, it should still work. I accept that for initial setup the same WiFi network is required, but after that, it should not be. This should be a very small software change in the app.
Dear Customer, We apologize for the inconvenience caused. Your phone must be connected to the same 2.4GHz WiFi network as the hub in order to detect it. We will share your suggestion with our team to evaluate whether it can be implemented in a future update.
Dear Customer, Thank you for your feedback. I will share your suggestions with our team to evaluate their feasibility and determine if they can be implemented in future updates.
Thanks for your Help… It´s coming from the two activities. When I delete the mute command in the shutdown sequence of one of the activities the mute command is only executed once…
No, just a fellow X1 and now X2 owner trying to help out. Not being able to create paragraphs here makes it hard to read but I would say rather than both Activities sending the Mute signal it’s more likely one Activity sending it twice for some reason. I have lots of Activities and lots of Devises in each Activity so if it sent every Off sequence my lounge would look like Blackpool illuminations with all the Power toggles turning the equipment and bias lighting Off and On over and over again.
I assume that you are David from the Sofabaton support. Can You look directly into my activity settings? This should be found in my saved setting of my account. I have a mute command in two different activities in the startup and in the shutdown activity. I use that when watching TV or NETFLIX using my Harman-Kardon receiver as surround system. A 3rd activity is jusi switching the Harmon-Kardon ON 1. At start everything if OFF and there is no activity running. 2. I switch my TV on using the original remote from LG (so I can see if it gets commands) 3. I start the activity that ist only using the Harmon-Kardon receiver ——— the TV gets two mute commands, one of each activity where a mute commend is in the shutdown sequence !!!! 4. I press the OFF button on the X2 ——— the Harmon-Kardon receiver switches OFF ——— the TV gets two mute commands, one of each activity where a mute commend is in the shutdown sequence !!!! So the hub sends all shutdown sequences off all activities. If I remove the mute commands from the shutdown sequences (I left them in the startup sequences) the TV gets no mute commands!!!! That proves my theory…